Missing Map

Discussion in 'Technical Support' started by rhtnyc, Apr 27, 2019.

  1. rhtnyc

    rhtnyc

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    TomTom Model(s):
    One 140
    I downloaded TomTom One software to my new PC (win 10) and my North American map file disappeared and I have no backup.
    I need HELP or my unit will have to go to goodwill !!!
     
    rhtnyc, Apr 27, 2019
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  2. rhtnyc

    canderson Moderator

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    Location:
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    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Have you ever downloaded a new map for your device? When was the last time you did receive a full new map? And do you have access to your 'old' PC?
     
    canderson, Apr 27, 2019
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  3. rhtnyc

    rhtnyc

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    TomTom Model(s):
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    Thanks for your response. This was the first time I used one software to update map...and my old map went away !! Unfortunately, I don't have my old PC to access. Is there a download site for an older NA map file?
     
    rhtnyc, Apr 27, 2019
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  4. rhtnyc

    canderson Moderator

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    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Unfortunately, no. However, let's see if there's actually a map still on your unit, just in case.
    Hook up the 140 to your PC, and look for a folder with the name "North_America" or similar. Open that folder.
    Do you see files called cline.dat, poi.dat, cnode.dat etc. there?
     
    canderson, Apr 27, 2019
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  5. rhtnyc

    rhtnyc

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    TomTom Model(s):
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    Only an empty North America 880 3810 file....that is all I could find.
     
    rhtnyc, Apr 28, 2019
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  6. rhtnyc

    rhtnyc

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    TomTom Model(s):
    One 140
    I guess it is time to scrap or donate this unit without any map access. Do you agree?
     
    rhtnyc, Apr 28, 2019
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  7. rhtnyc

    canderson Moderator

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    Yes, because at this time, the 140 is in the "EOL" category when it comes to new maps. TomTom hasn't, as far as I know, been willing to dig up an older map version to provide to owners of these small memory model devices.
     
    canderson, Apr 29, 2019
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