- Oct 1, 2007
- Toronto Canada
- TomTom Model(s)
- Go 50; Go 520
Any issues or problems with the install of map 940 should be discussed here
usa, puerto rico and canada 1691.6 mb
This is the response I received from Tomtom Support:I would expect Tomtom to have quick fix for the problem. After all, I paid for lifetime maps, i.e. the lifetime of the device support...At least I´d expect a map with US and Canada which would fit (not only for 940 but also...a lifetime long).
As per your e-mail I understand that you are facing issues with installing the map update (940) on your device due to not having enough memory on the device.
Many apologies for the inconvenience caused. Please be rest assured that I will try my best to sort this out for you
In order to resolve the issue I request you to please follow the following troubleshooting steps as mentioned below:-
- Backup your device:- How do I manually create a backup of my device?
- Format your device:- My device is not working. How do I restore it? (Please select 'I have a map to download on my account ) (Make sure you Select the QUICK FORMAT option)
- Once you format the device on TomTom HOME, got to 'update my XL' and update the device with the map(9.40), application and only one voice (Update with the voice of bonnie)
I trust the information mentioned above will be helpful to resolve your issue.
I´ll be on the road for a while starting tomorrow and I don´t have the time to try it (and chat with the service if it doesn´t work 100%) until I´ll be back. They also said they´re working on a general solution...Did it work?
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