When I go to the TT update page, it says I have an update of V 9.65 3920MB. My TT Via 1530 is plugged into the computer and the computer confirms it is connected. When I click on the update selected, the TT screen on the computer says "Downloading content to your computer". It sits at 0% for a few seconds and the the TT unit screen says "Something has gone wrong... Check your computer for more information. The TT screen on the computer and on the Via 1530 remain that way.At what point in the process is this happening? Tell us all that you have done up to the point where that screen occurs.
Yes, everything you stated above is correct. The gas gauge sits at 0% and the TT Via 1530 gets the "Something has gone wrong...." "Check your computer for information" and that's the way it stays.So that we're clear, you have the MyDrive Connect screen up, and you click on "Update Selected", and the "Downloading..." gas gauge sits at 0%, and then you get the "Something has gone wrong.." message? Is that correct?
Can you assure us that you're using one of the primary USB ports for your computer? For example, on a desktop, that would be one of the rear ports.
Is the port being used on the PC USB2 or USB3?
Are you using a cable that came with your TomTom?
1. Clear the MyDrive Connect cache via right click of MyDrive Connect system tray icon: Cog wheel > Settings > Cache > "Empty the cache" (you won't get a positive response, but it will empty the cache)
2. Close MyDrive Connect by right clicking the system tray icon again and by selecting the "Quit" button.
3. With the unit turned off and disconnected, press and hold the power button until you see the TomTom logo and hear the drums, then IMMEDIATELY release the button. This reboots the device.
4. Reconnect the device to the PC and MyDrive Connect should come up automatically If not, fire it up manually.
5. Retry your update.
I'm using a MacBook Pro laptop with the latest El Capitan operating system. I have used this equipment including the TT cable and all original equipment to update many many times and have successfully downloaded small community updates and the last Winter update, no problems. Up until yesterday when I attempted the 9.65 download, everything worked perfectly. This is the first time I've encountered this situation. Is it possible it's not my equipment but Tom Toms?
I'll try your above solution and get back.
Yes, happening here too. Will try calling CS tomorrow. *sigh*
TT GO 2535
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