Is my tomtom dead? red x -

[simon_payne]

I tried updating my working gps yesterday, but something went wrong - I received
error writing mctx.dat, so it wouldnt complete update.

I then had flashing red x when unplugged from pc

I have read various suggestions, and what I have tried is the following

1. copy entire contents onto pc for back up (inc hidden folders)
2. tried running chkdsk - wouldnt work
3. removed all files from the unit - except mctx.dat which wouldnt remove
4. run chkdsk which then removed the file and created FOUND file (with .chk files created) on the device

I am now left with a device which has around 1.5meg of .chk files which cant be removed, and therefore I cant reinstate the device file either through tt home or by copying back as there is insufficient memory.

Have I done something fatal??

The device still detects when plugged in and is accessible through explorer.

 

[dhn]

The important thing is you made the backup. Now, format the unit, don't use quickformat. Then restore the backup you made and see if things are ok.

 

[simon_payne]

OK - I will try this later and report back..

 

[simon_payne]

Update

Format worked - failed first time.

This may sound weird - but I think it was the USB cable I was using

I couldnt find the original tomtom cable, but was using a flimsy cable from something else.

When I swapped it to a thicker USB cable the format worked.

I have lost the red x, and tomtom home is installing new files as we speak.

My only concern is re-installing the maps, which I hope I have backed up ok...

I am now thinking the cable was the issue all along

I may be back on for further advice....:thumb:

 

[dhn]

Not weird at all...... while in theory any usb cable should work, in fact not using the provided one can cause various issues....... like the computer (and/or Home) not recognizing the device.

The red X usually signifies the unit can't find or interpret the app already installed.

Let us know how things go.......

 

[simon_payne]

I dont have a back up of my maps via tthome, and I havent downloaded them from tthome either

What I have is a copy and paste version of all the files on my C: when the unit decided to display the red x (which is now gone)

Is it possible to just copy and paste back on to the device?

If not - am I stuffed????

 

[dhn]

On the contrary, your method is precisely the one we suggest. See here:
https://www.tomtomforums.com/t17864-how-backup-contents-your-unit-computer-how-restore.html

So, indeed, just do a copy and paste back to the device just as the link mentions.

When you start the device after the restored backup, if you still get a red X, then we can deal with that.......

 

[simon_payne]

Thanks dhn - your help is appreciated

 

[simon_payne]

Its worked!! Maps are back

Thanks for all your help:thumb:

 

[dhn]

You are welcome.........