- Joined
- Nov 27, 2006
- Messages
- 13
- TomTom Model(s)
- GO 910
#1. I ordered the new maps back in late December. In early Jan I called TomTom customer support to check on the status of my order. After waiting on hold for over 90 minutes the rep I talked to could not find my order in the system and told me to place a new one.
#2 I placed a new order and in about 10 days I received my new maps. Upon opening the package I discovered that the CD was cracked and not usable. I called TomTom support (a 60 minute wait this time). The rep told me he could not help me with this issue and to submit a support ticket through the TomTom website.
#3 I submitted a support request through the TomTom website (Incident:070123-000256). After about a week I tried to look in the myTomTom area on the website to see the status of my request but is in not listed at all. I tried calling TomTom support again but now instead of being stuck on hold forever I cannot reach anyone at all. I have been trying for 3 days now to reach someone but no matter which option number I choose on the support line I get one of two errors, either a fast busy signal or an "all circuits are busy" message.
I love my TomTom but due to the total lack of customer service I will NEVER purchase another TomTom related product. I participate in 2-3 car shows and charity events every month and the Fallen Heroes Car is seen by 10,000+ people monthly. I am asked by hundreds of people every month how I like my TomTom. From now on I will no longer be recommending any of TomTom's products and it will be replaced next month with a Garmin navigation unit.
The complete lack of customer support in the U.S. is terrible.
#2 I placed a new order and in about 10 days I received my new maps. Upon opening the package I discovered that the CD was cracked and not usable. I called TomTom support (a 60 minute wait this time). The rep told me he could not help me with this issue and to submit a support ticket through the TomTom website.
#3 I submitted a support request through the TomTom website (Incident:070123-000256). After about a week I tried to look in the myTomTom area on the website to see the status of my request but is in not listed at all. I tried calling TomTom support again but now instead of being stuck on hold forever I cannot reach anyone at all. I have been trying for 3 days now to reach someone but no matter which option number I choose on the support line I get one of two errors, either a fast busy signal or an "all circuits are busy" message.
I love my TomTom but due to the total lack of customer service I will NEVER purchase another TomTom related product. I participate in 2-3 car shows and charity events every month and the Fallen Heroes Car is seen by 10,000+ people monthly. I am asked by hundreds of people every month how I like my TomTom. From now on I will no longer be recommending any of TomTom's products and it will be replaced next month with a Garmin navigation unit.
The complete lack of customer support in the U.S. is terrible.
Last edited:
