I will never order another TomTom product again.

Discussion in 'General TomTom Discussion' started by FallenHeroesCar, Jan 29, 2007.

  1. FallenHeroesCar

    FallenHeroesCar

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    TomTom Model(s):
    GO 910
    #1. I ordered the new maps back in late December. In early Jan I called TomTom customer support to check on the status of my order. After waiting on hold for over 90 minutes the rep I talked to could not find my order in the system and told me to place a new one.

    #2 I placed a new order and in about 10 days I received my new maps. Upon opening the package I discovered that the CD was cracked and not usable. I called TomTom support (a 60 minute wait this time). The rep told me he could not help me with this issue and to submit a support ticket through the TomTom website.

    #3 I submitted a support request through the TomTom website (Incident:070123-000256). After about a week I tried to look in the myTomTom area on the website to see the status of my request but is in not listed at all. I tried calling TomTom support again but now instead of being stuck on hold forever I cannot reach anyone at all. I have been trying for 3 days now to reach someone but no matter which option number I choose on the support line I get one of two errors, either a fast busy signal or an "all circuits are busy" message.

    I love my TomTom but due to the total lack of customer service I will NEVER purchase another TomTom related product. I participate in 2-3 car shows and charity events every month and the Fallen Heroes Car is seen by 10,000+ people monthly. I am asked by hundreds of people every month how I like my TomTom. From now on I will no longer be recommending any of TomTom's products and it will be replaced next month with a Garmin navigation unit.

    The complete lack of customer support in the U.S. is terrible.
     
    Last edited: Jan 29, 2007
    FallenHeroesCar, Jan 29, 2007
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  2. FallenHeroesCar

    GAW

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    I have had a few beefs with TomTom support, but for the most part, they were taken care of. I had found the US customer service better then going through the website - I think that is offshore.

    If you currently can not get through and/or are not taken care of, this would represent a worrisome event.
     
    GAW, Jan 29, 2007
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  3. FallenHeroesCar

    fanchee

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    I really hate to hear this, and I'm sorry for your frustrations! While I personally have never had an issue with support, there are plenty of people on this forum who have. I hope TT is listening...

    Good luck to you!
     
    fanchee, Jan 29, 2007
    #3
  4. FallenHeroesCar

    FallenHeroesCar

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    TomTom Model(s):
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    I just tried calling the support line again. For the first time in 3 days after I choose option #2 (for my 910) The line starts ringing... HOORAY!

    Then when someone answers I get the recording "Sorry but our support line is currently closed). aaaauuugggghhhh..

    I am finished with 2nd, 3rd, 4th and 5th chances trying to work with the U.S. based customer support.
     
    FallenHeroesCar, Jan 29, 2007
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  5. FallenHeroesCar

    battom

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    I will not go on about why I go out of my way to help out my Country's Veterans... it's too long a story.

    However FallenHerosCar, I will do this for you if you would like. If you can prove to me that you have a valid activation card that came with your Maps DVD, I will host my DVD for download. I believe this would be perfectly legal, and the only reason TomTom doesn't do it is bandwith issues.

    Let me know if you'd like to proceed. I feel for you, and I respect and admire what you are trying to do with the car and your website. "Pro Troops!"
     
    Last edited: Jan 30, 2007
    battom, Jan 30, 2007
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  6. FallenHeroesCar

    fanchee

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    Great idea, battom! I don't see any problem with it either, as long as FallenHeroesCar has a valid activation code.
     
    fanchee, Jan 30, 2007
    #6
  7. FallenHeroesCar

    battom

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    Support the USA... it can't hurt! ;)
    Just waiting for word from him...
     
    battom, Jan 30, 2007
    #7
  8. FallenHeroesCar

    FallenHeroesCar

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    TomTom Model(s):
    GO 910
    PM sent with my details, thanks!
     
    FallenHeroesCar, Jan 30, 2007
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  9. FallenHeroesCar

    battom

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    ditto.... ;)
     
    battom, Jan 30, 2007
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  10. FallenHeroesCar

    Pedro2NR

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    Nice gesture Battom!
     
    Pedro2NR, Jan 30, 2007
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  11. FallenHeroesCar

    battom

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    I just wish I could get this uploaded quicker... Or I had thought of it sooner..
    Once up, it wil stay up for anyone with a valid activation number to download.

    YOU MUST PROVE YOU HAVE A VAILID ACTIVATION NUMBER IN ORDER TO GET THE LINK.

    You can PM me for details on how to prove it.
     
    battom, Jan 30, 2007
    #11
  12. FallenHeroesCar

    battom

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    As AOL would say... (last I used it anyway) "Files done!"

    FallenHerosCar, you have PM...
     
    battom, Jan 30, 2007
    #12
  13. FallenHeroesCar

    Interstink

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    I too have had problems contacting support. But I guess a 15 - 30 minute hold cant kill me. They do handle the issues eventually. I had a bad dock on my 910, Called TOMTOM, they said they would ship one out ASAP. After three weeks, I called back and they said they closed the ticket since I didnt respond via. email. Whatever... So again they said it would be shipped. It came a few days later! Life goes on, its all about the product, I rarely require support! So TomTom still has my love!
     
    Interstink, Jan 30, 2007
    #13
  14. FallenHeroesCar

    FallenHeroesCar

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    TomTom Model(s):
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    Thanks for trying Batton but the maps will not install on the 910 without the source CD. Oh well, thanks for trying. I guess it's a new Garmin next month for me.
     
    FallenHeroesCar, Jan 31, 2007
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  15. FallenHeroesCar

    fanchee

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    Hmmm. Maybe battom can upload the .dmg file of the dvd?
     
    fanchee, Jan 31, 2007
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  16. FallenHeroesCar

    FallenHeroesCar

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    I'm not on a Mac, I would need the .iso file. :D
     
    FallenHeroesCar, Jan 31, 2007
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  17. FallenHeroesCar

    battom

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    standby..... FHC..PM
     
    battom, Jan 31, 2007
    #17
  18. FallenHeroesCar

    fanchee

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    :)

    I think he knows what an .iso file is, let's hope this works. I want this to work out for you!
     
    fanchee, Jan 31, 2007
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  19. FallenHeroesCar

    battom

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    FHC... PM again. Keep me posted. Here or PM world. I think I have you brother!
     
    battom, Jan 31, 2007
    #19
  20. FallenHeroesCar

    fanchee

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    Let's get Nextourer taken care of already, too. :)
     
    fanchee, Jan 31, 2007
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