Home Update

[Koalabare]

Has anyone had a problem with Home Ver 2.8?

 

[dhn]

What kind of problem are you experiencing?

 

[funone46]

2.8. They still have me at 2.7.

 

[dhn]

You may wish to stay there. It seems that indeed there are faulty errors being shown in the new version.

 

[Koalabare]

I didn't have any problem, in fact, I was shocked at how well the download and installation went. I did a backup before I upgraded of course.

 

[bristolman]

update

newer update available for windows / not macs?
mike

 

[Koalabare]

Mike,
There is an upgrade for the Mac at the TT home site.

 

[jmr]

So, what's new in 2.8? And who knows what the bugs are?

 

[jice65]

Problem with 2.8.0.1019

Yes, I took the update for the Mac and am indeed having problems.

With old app, I connected to my device fine and performed updates. After the update to HOME, I started getting errors.

Any advice? I don't see a way to go back.

There error stack looks like this each time:

ERROR: Internal/Malformed#createItemFromDLL/Internal/Malformed: Exception: We're sorry, but HOME can't complete that task. Please try again later, or contact customer support. For problems with items that are stored on your device, we advise you to remove and re-install the item.
Malformed Item info:
 name = USA, Canada & Mexico
 id = USA_Canada_and_Mexico_P
 version = 835.2460
 locationType = 1251
 metadata =

Severity: 1105
-
Internal/Malformed: Malformed: We're sorry, but HOME can't complete that task. Please try again later, or contact customer support. For problems with items that are stored on your device, we advise you to remove and re-install the item.
Bad character in alpha
Bad value: "USA AL Alabama" (type: string)
Severity: 1105
Stack:
0. chrome://tthome/content/logic/model/ttItemFactory.js:43
            let wrapper = new Exception(null, newId);
1. chrome://tthome/content/logic/model/ttItemFactory.js:90
                var modelitem = this.createItemFromDLL(dllitem, onlyType);
2. chrome://tthome/content/ui/subtask/shopSelect/shopSelect.js:82
                                gApplication.homeServices.localNavItems());
3. chrome://tthome/content/logic/util.js:79
                return func.apply(obj, arguments);
4. chrome://tthome/content/logic/ttTask.js:206
                successCallback();
5. chrome://tthome/content/ui/subtask/shopSelect/shopSelect.js:46
            this._task.needDevice(makeCallback(this, this.serverListLoad));
6. chrome://tthome/content/logic/ttTask.js:117
                subTask.start(inArgs);
7. chrome://tthome/content/ui/task/buyAndInstall/buyAndInstall.js:33
                             makeCallback(this, this.shopSelectDone));
8. chrome://tthome/content/ui/task/buyAndInstall/buyAndInstall.js:26
            this.shopSelectLoad(args.contentType, args.searchString);
9. chrome://tthome/content/ui/mainwin/mainWin.js:251
                task.start(params);
10. chrome://tthome/content/ui/bindings/ttdeck.xml:99
                                    loadCallback(hb.contentWindow);

CAUSE: Internal/Malformed: Malformed: We're sorry, but HOME can't complete that task. Please try again later, or contact customer support. For problems with items that are stored on your device, we advise you to remove and re-install the item.
Bad character in alpha
Bad value: "USA AL Alabama" (type: string)
Severity: 1105
Stack:
0. chrome://tthome/content/logic/serverinput.js:91
                throw new Malformed("Bad character in alpha", uc);
1. chrome://tthome/content/logic/util.js:79
                return func.apply(obj, arguments);
2. chrome://tthome/content/logic/serverinput.js:197
                arrayOut.push(itemCheckFunction(arrayIn[i]));
3. chrome://tthome/content/logic/model/subtype/ttMap.js:144
                this._coveredRegions = makeSafe.list(xml.region, makeCallback(makeSafe, makeSafe.alpha));
4. chrome://tthome/content/logic/model/ttNavItem.js:317
                this.importFromXML(xml);
5. chrome://tthome/content/logic/model/subtype/ttMap.js:158
            ttNavItem.prototype.importFromDLL.apply(this, arguments);
6. chrome://tthome/content/logic/model/ttItemFactory.js:39
            result.importFromDLL(item);
7. chrome://tthome/content/logic/model/ttItemFactory.js:90
                var modelitem = this.createItemFromDLL(dllitem, onlyType);
8. chrome://tthome/content/ui/subtask/shopSelect/shopSelect.js:82
                                gApplication.homeServices.localNavItems());
9. chrome://tthome/content/logic/util.js:79
                return func.apply(obj, arguments);
10. chrome://tthome/content/logic/ttTask.js:206
                successCallback();
11. chrome://tthome/content/ui/subtask/shopSelect/shopSelect.js:46
            this._task.needDevice(makeCallback(this, this.serverListLoad));
12. chrome://tthome/content/logic/ttTask.js:117
                subTask.start(inArgs);
13. chrome://tthome/content/ui/task/buyAndInstall/buyAndInstall.js:33
                             makeCallback(this, this.shopSelectDone));
14. chrome://tthome/content/ui/task/buyAndInstall/buyAndInstall.js:26
            this.shopSelectLoad(args.contentType, args.searchString);
15. chrome://tthome/content/ui/mainwin/mainWin.js:251
                task.start(params);
16. chrome://tthome/content/ui/bindings/ttdeck.xml:99
                                    loadCallback(hb.contentWindow);

Time: Thu, 23 Dec 2010 08:16:14 GMT

 

[dhn]

Look here:
C:\Documents and Settings\yourname\My Documents\TomTom\HOME\Downloads\complete\maps\

Do you see a map with the same name and version (835) that is mentioned in the error? And, if so, is that map from a previous unit or is it a previous map for the current unit. In other words, is the 835 map NOT the correct map you have on your unit?

If so, move that entire map folder from the location noted to a different folder on your computer using Finder.

Restart Home. And see if the error goes away. If it appears with a different map version mentioned, do the same with that one.

You can also just 'X' the error every time it appears. Annoying to do so but the functionality of updating should continue properly. It is a bug in the new version of Home in that for some reason, it 'chokes' when seeing a map in that folder location that should not be referenced.

The problem has been reported to TomTom.

 

[bristolman]

home version

from another site :TomTom Home 2.8.0.2140 is now available. my version shows .(1019)
mike

 

[jice65]

Thanks for the advice.

I'm on a Mac, so the directory location will be different. I'll have to figure out where, unless you know off hand.

 

[dhn]

Open Home. Tools-->Home Preferences-->Folders

It'll show you where the downloads are going on your Mac.

 

[jice65]

from another site :TomTom Home 2.8.0.2140 is now available. my version shows .(1019)
mike

Home tells me that there is nothing newer than 1019 available. Do they roll these out gradually? Is this for the Mac?

 

[jice65]

Open Home. Tools-->Home Preferences-->Folders

It'll show you where the downloads are going on your Mac.

Found it. The file names do not include the Map number. I do recall that 835 was the last map that I downloaded and installed (when I bought the unit). I recall that I needed to make room for it by removing some unused voices, etc.

How do you recommend that I determine the version? I did confirm that Home believes it is 835.

The previous version of Home worked fine, it was only after the install.

BTW, you mentioned that the bug has been reported. Where you referring to a particular bug report? If so, is it publicly viewable?

 

[dhn]

If you click on 'more info' beside the map in the download\map folder, it'll show you the version.

I have access to a tomtom site that is not available to the public.

 

[momcat1]

OK, I'm getting the error, too. On my computer, I have maps 845.2645, 850.2781, 855.2884, 860.3101 saved. 860.3101 is the active one. The error references 845.2645, but Home can't see it as on the computer, even though Win explorer does.

 

[dhn]

If you move the 845 map to another folder, the error may cease. If it then references the 850 map, do the same with it.

 

[momcat1]

Sorry, I meant to inlcude in my previous post. I did that, with each one of the old ones and still get the error referencing 845 each time.

 

[mvl]

Sorry, I meant to inlcude in my previous post. I did that, with each one of the old ones and still get the error referencing 845 each time.

Why don't you try renaming your entire tomtom\download folder to tomtom\downloadold. HOME traverses the entire folder and any corrupt file could confuse HOME.