GO Basic 4BA53A stuck in endless recovery loop

[kurash]

Hi everyone,My TomTom (model 4BA53A, serial G41481T01347, hardware name lecco_5in) won't start normally — it gets stuck on the recovery screen with a computer icon and a red warning triangle.What I've tried so far:- I can enter recovery mode and connect via MyDrive Connect- MyDrive Connect recognizes the device and runs a recovery process, which reaches 100%- After the recovery finishes and the device restarts, it goes right back to the same red cross/triangle screen — stuck in a continuous loop- No SD card is inserted- Battery is charged above 90%- Tried different USB ports and leaving it connected for longer, no luckAny ideas on how to break this loop? Has anyone dealt with this on a NAV4 device specifically?Thanks in advance!

 

[Willy875]

Hi
Have you reset the device?
Press and hold the power button until the device restarts.
Keep pressing the button until you hear the drum sound.

Then, start the recovery process.

 

[kurash]

I've done it many times, no change, red cross again. I try to enter recovery mode, but I never get to a spinning wheel

 

[Willy875]

I assume you are following this procedure.
The trickiest part is pressing the button three times.

Device not starting or showing a red cross

If your navigation device is not starting or is showing a red cross on the screen, the software on your device may not be installed correctly. A red cross usually means that the TomTom software ins...

help.tomtom.com

 

[kurash]

This is exactly the procedure I follow, but I must not be able to press the button fast enough ..... or at the right moment ..... I don't know. I've been trying for a few days now and it doesn't work