error when update map

[ahhh42]

I have TOMTOM GO 630
my map is western europe ver 810
I can not update its due to TOMTOM HOME
I made this steps by follow :
1- I connect my device to computer.
2- Operation TOMTOM HOME.
3- I disable my anti-virus programme
NOW:
- when I make update and install, all my GO are update just the map update is give me error due to download western europ
- I try to bought new order also give me error, I sure all my information are correct , also i used other card for bought also same problem is still.


pls, help me

 

[dhn]

Shut down Home.

Go here on your computer:

C:\Documents and Settings\yourname\My Documents\TomTom\HOME\Download\complete\maps\

or...

C:\Users\username\Documents\TomTom\HOME\Download\complete\map (if Windows 7/VISTA)

and rename the Download folder to DownloadOLD.

Start Home again with your device connected. See if a map is offered again. If so, try to download without problems.

If there are problems, the only CS number I find that you can use is:

All other countries
+31208501004

Monday-Friday:
9:00 am to 7:30 pm GMT+1

 

[ahhh42]

I make all steps, also problem is still

If there are problems, the only CS number I find that you can use is:

All other countries
+31208501004

Monday-Friday:
9:00 am to 7:30 pm GMT+1

CS number , stand for what ?

 

[Arno]

CS stands for Customer Service.

@dhn,
The second screen print says that TT caused the interruption of the download:

Your payment for order XXXXXXX was not successful. Please try again,

@ahhh42
If you are sure you entered your credit card number correctly, call your credit card company and asked them to help.