Downloading updated map....ERROR

[William]

Trying to update USA and Canada map and got the following message. Not being entirely "computer literate", I am stumped. Have disconnected TT and reconnected to no avail. Please help.
___________________________________________________________________________________

ERROR: DesktopLib/InstallToDevice/GetInstallable/InvalidArchive1: This file is invalid (archive file): C:\Users\William\Music\Documents\TomTom\HOME\Download\complete\map\USA___Canada-5\USA_and_Canada.zip
@ .\framework\InstallToDeviceThread.cpp(1009)
<HOME2 version="2.7">
<map idnum="14630" idurl="http://num1.id.tomtom.com/14630" idstr="USA_and_Canada" version="845">
<region>CA,US,USA IL Illinois,USA IN Indiana,USA MI Michigan,USA OH Ohio,USA WI Wisconsin,USA AL Alabama,USA KY Kentucky,USA MS Mississippi,USA TN Tennessee,USA NJ New Jersey,USA NY New York,USA PA Pennsylvania,USA AZ Arizona,USA CO Colorado,USA ID Idaho,USA MT Montana,USA NV Nevada,USA NM New Mexico,USA UT Utah,USA WY Wyoming,USA CT Connecticut,USA ME Maine,USA MA Massachusetts,USA NH New Hampshire,USA RI Rhode Island,USA VT Vermont,USA CA California,USA OR Oregon,USA WA Washington,USA AK Alaska,PR,VI,USA HI Hawaii,USA DE Delaware,USA DC District of Columbia,USA FL Florida,USA GA Georgia,USA MD Maryland,USA NC North Carolina,USA SC South Carolina,USA VA Virginia,USA WV West Virginia,USA IA Iowa,USA KS Kansas,USA MN Minnesota,USA MO Missouri,USA NE Nebraska,USA ND North Dakota,USA SD South Dakota,USA AR Arkansas,USA LA Louisiana,USA OK Oklahoma,USA TX Texas</region>
<rect>-17679474 1765935 -4985187 7439937</rect>
<title lang="en-US" mimetype="text/plain">USA &amp; Canada</title>
<description lang="en-US" mimetype="text/plain">Detailed map seamlessly covering the USA and Canada.
Map coverage statistics:
- countries fully covered (99.9%): the US (all states including Hawaii and Alaska) and Canada (all provinces) and Puerto Rico
- additional information: includes improved text-to-speech data.
- additional information: over 42,000 miles of road improvements in Canada since the last release.</description>
<image mimetype="image/gif" url="http://home.tomtom.com/media/map/icon/map14630.gif" usage="icon"/>
<image mimetype="image/gif" url="http://home.tomtom.com/media/map/preview/map14630.gif" usage="preview"/>
<download>
<url location="http://home.tomtom.com/download/activation_map_51158.cab?type=productActivation&amp;mapId=51158&amp;muid=L43118D00083&amp;encryption=drm" content="activation" size="200"/>
<url location="http://download.tomtom.com/845arm9_mnt_no_asr_tts_l/USA_and_Canada.zip?|||strCheck=dTI/3DlR308bRTwmqzihU5pRbP5wCnRfssDOWgAC3Z3FcwOD/zE8sJEZk0ei1XTYCinpbw8aP9SS2OJB6pvp8Rqgv/SSmDf/zD2pSSMCVrh/ltSSH3zIK0sSh5ot01CRqSRCPgyNoFXPbIcb3erNM+JYtuExg7+rd1N+zmIPzeAXIk3y+sKZyzz9yr+A/hANSa/UTuIIo7qpklNBJCVfo9n2qBBSdAEEaA==" content="main" size="893510656" downloader="true" qos="0"/>
</download>
<size>893510656</size>
<targetdevice models="limerick1024_tts"/>
<contentprotection scheme="durham" devicecode="AK8AJC2CUA">
<durhamkey needskey="false"/>
</contentprotection>
<supplier id="tomtom">
<name>TomTom</name>
<image mimetype="image/png" url="http://home.tomtom.com/media/suppliers/tomtom_supplier_icon.png" usage="icon"/>
</supplier>
<build>2669</build>
</map>
</HOME2>
in .\framework\InstallToDeviceThread.cpp:1009
Stack:
0. chrome://tthome/content/ui/bindings/commit.js:82
error(textOrException);
1. chrome://tthome/content/ui/bindings/ttwizard.xml:1058
this._commitFailed(i, commitPage);
2. chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
3. chrome://tthome/content/logic/dllUtils.js:77
this._errorCallback(e);
4. chrome://tthome/content/logic/dllUtils.js:69
this._errorFatal(error);

Time: Tue, 16 Feb 2010 13:38:11 GMT

 

[dhn]

It would appear the downloaded map was corrupt so Home can't install it. Are you by using a wireless router for the downloads? If so, that may be the issue. Try deleting the downloaded map from here:

c:\documents and settings\yourname\my documents\TomTom\Home\Downloads\Complete\Maps\

using Explorer. Then try downloading again with a directly connected computer. (if that is indeed the issue).

 

[William]

Thanks for the reply dhn. I am using a router. I have updated maps twice since subscribing and each time I was using a router. I do, however, have a different router since my last update on 12/3. I went from a Linksys to a Belkin router. Do you think this has made a difference?

 

[dhn]

I do not know. I just know that directly connected computers have far fewer issues with large data transfers (like maps) from TT servers than do wireless hookups.

 

[William]

Updated!!

dhn... While waiting for your response concerning the routers, I deleted the map file as you suggested. I then downloaded the latest version of HOME and tried the update again and it worked flawlessly. Thanks so much for taking the time to help me with this. I really appreciate it!

 

[dhn]

Glad things worked out for you.

Now, once the new map is installed, be sure to make an Explorer, not Home, backup of your unit's contents.

 

[William]

Will do. Thanks.

 

[jstasko]

hello.. i have had several issues with doing a map update with previous tomtoms and i just received a tomtom 540s and want to do my map update but i am afraid of doing this since i failed the past 3 times doing the map update.. i have heard that i should used direct internet connection not wifi... and i am not sure how i make a back up in explorer instead of thru tomtom home..

any suggestions or tips on makin this work would be greatly appreciated

 

[dhn]

See here for making the Explorer backup:

https://www.tomtomforums.com/genera...4-how-backup-contents-your-unit-computer.html