XL keeps freezing!

[mii23]

I purchased a TomTom XL (UK version) two months ago. I will be travelling to South Africa next week, so purchased and installed a South Africa map on the unit yesterday. I then switched to the South Africa map, and input a number of local destinations, so that I could easily refer to these from 'Recent Destinations' once in SA.

All of a sudden the unit has started freezing whenever I try to use certain functions. Once I go into 'Plan Route', anything I subsequently select will lead to the unit freezing (e.g. Address, Recent Destination, POI, etc). The unit restarts itself about 20 seconds after freezing.

However, I can use some functions (e.g. browsing the map, changing certain Options/Settings) without causing the unit to freeze. The unit does freeze if I try to switch back to the UK map however.

I have reset the unit a few times. I had not backed up the unit prior to this, but did a backup and restore via TomTom Home after the problems started. Please can you advise me on what to do.

 

[dhn]

Try this .......

Connect to Home. Run the emulator (Operate my unit). Plan a trip. When the route is completed, disconnect properly from Home using the Device Disconnect icon.

See if that helps.

 

[mii23]

When operating the device through Home, the same functions which cause the unit to freeze cause the Home application to crash.

 

[dhn]

Try this......

1. Make an Explorer, not Home, backup of your unit's contents.
2. Format the drive represented by the TomTom unit. Don't use quickformat. Restore the backup.

 

[mii23]

Ok, I have done the first step. I just wanted to clarify the second step, as I have not done this before. I am using a Mac. I believe I can format a drive using the 'Disk Utility' application. There is a function within that application that to erase a disk. You also have to specify a format - when selecting the Tom Tom drive, it has highlighted a format named 'MS-DOS (FAT)' by default. Would this be the correct way of doing it?

 

[dhn]

Yes, that's the one.

 

[mii23]

Ok, I have formatted the drive, and copied back the files onto it, but I still have the same problem.

 

[dhn]

Use Explorer and delete the mapsettings.cfg file from the specific map folder on your unit. You'll lose all favourites, etc. but it may fix the issue.

 

[mii23]

I deleted the mapsettings.cfg files from both the UK and South Africa maps. This didn't solve the problem, and in fact it now freezes when I click on 'Plan Route' (before it allowed me to go one step further before freezing).

 

[dhn]

Try restoring you Explorer backup. You did format, right?

 

[mii23]

Still no luck. I did format it twice already.

 

[dhn]

Well, a 2-month old unit is still under warranty. I'd call TT to get a RMA to return it for fixing.

 

[mii23]

Thanks for your help. Do you actually work for Tom Tom? Given that this is unlikely to be sorted out in the next 5 days (at which point I will be travelling to South Africa), I was wondering if I could be refunded for the South Africa map that I have purchased? Alternatively, would I be able to transfer the map to a different Tom Tom device? I am in possession of an older model as well (ONE 30 series).

 

[dhn]

None of us here work for TomTom. We are just users such as yourself. And, unfortunately, maps are locked to a device first installed upon.

Let me try to direct this thread to somebody I know at TT. Maybe, just maybe, things can be expedited.