Used TomTom Toyota Corrupted maps


Joined
Aug 19, 2015
Messages
1
TomTom Model(s)
TomTom Toyota
Last week I purchased a used 2008 Toyota 4Runner Urban Edition which has a built in TomTom head unit. the SD card in the device is corrupted and I can not get into the settings to use the head unit. I have tried installing the software onto a alternate SD card using TomTom Home, but as there are no maps installed I can not get into any system settings to connect bluetooth or use anything beyond the most basic features. Of course since it is a used vehicle I do not have any CDs or manuals to attempt a reset of the device. Am I out of luck or is there something I can do to get this device operational?

Thanks,
Earl
 
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Arno

Moderator
Joined
Jun 3, 2008
Messages
3,847
Location
Toronto - Pickering, ON
Country
<img src="/styles/default/custom/flags/ca.png" alt="Canada" /> Canada
TomTom Model(s)
930; GO 620; Start 63
In case no one with the same set up has any recommendations I suggest you call Customer Service and see if they can help:

866 486 6866

Monday - Friday: 8:00 a.m. to 8:00 p.m. EDT
Saturday: 9:00 a.m. to 6:00 p.m. EDT
 
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canderson

Moderator
Joined
Dec 28, 2007
Messages
11,859
Location
Colorado, USA
TomTom Model(s)
GO720, GO740, GO 1535, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, GO Discover, TomTom Bridge
You say it's a 'TomTom head unit'. By any chance do you mean that it's a Sony head unit with TomTom navigation software?

Do you know the previous owner? I ask because if a backup was ever made of the card, that could be the fastest way to get this put to rights vs. dealing with customer support.
 

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