Unable to update my Tom Tom one

[Soulhound]

Any help please with this problem, when I connect my Tom Tom to my PC I am advised to update my device as it has not been updated for more than 20 weeks. I have been trying to update it now for a couple of weeks and I allways get a message saying error could not connect to server.

 

[dhn]

Might you have a firewall -- hardware or software -- that might be blocking access to the site?

 

[Soulhound]

Might you have a firewall -- hardware or software -- that might be blocking access to the site?

That's it, thanks