Bought device back in June 2014. Instructions led me to connecting up to my computer and creating an expensive paperweight. Followed various forum links (eg FAQ - MyDrive troubleshooting tips) and some phone calls to Support. Eventually took back to shop. Helpful chap did a Hard Reset which I didn't know about and put it onto shop's computer, but no luck. He took it home that evening and succeeded.
Anyway. Decided to have a go updating it myself this time. Result - another paperweight!
My latest method for failure is as follows:
Uninstalled MyDriveConnect; confirmed Cache etc no longer existed; used Chrome with all history & cookies etc cleared; Hard Reset the device.
In the Asus RT-AC66U router:- Disabled Firewall; disabled DoS protection; disabled IPv6 Firewall.
On computer I have Norton Internet Security:- I switched off EVERYTHING for 1 hour option.
I went to the downloaded MDC installer (latest version) and ran it as administrator.
I switched on device, heard the drum roll, connected up to USB.
After a short while the Tomtom login webpage sparked up with my registered to device email address filled in.
I entered password.
Told me 1 update available, clicked INSTALL to get my Europe Camper map 3336MB.
Downloaded to 57% (as before, before ....)
"Failed to download..." message, "Network Error.."
Pressed "Network settings" = Direct conn to Internet, port 4000. Both verified ok.
Device Manager shows Tomtom as Network Adapter.
I have acres of room on computer drives.
Windows 7 64 bit.
I've given up with Customer Support. I'm hoping one of you chaps can give me a clue with regard to router or Norton IS settings?
Regards Penelope.
Anyway. Decided to have a go updating it myself this time. Result - another paperweight!
My latest method for failure is as follows:
Uninstalled MyDriveConnect; confirmed Cache etc no longer existed; used Chrome with all history & cookies etc cleared; Hard Reset the device.
In the Asus RT-AC66U router:- Disabled Firewall; disabled DoS protection; disabled IPv6 Firewall.
On computer I have Norton Internet Security:- I switched off EVERYTHING for 1 hour option.
I went to the downloaded MDC installer (latest version) and ran it as administrator.
I switched on device, heard the drum roll, connected up to USB.
After a short while the Tomtom login webpage sparked up with my registered to device email address filled in.
I entered password.
Told me 1 update available, clicked INSTALL to get my Europe Camper map 3336MB.
Downloaded to 57% (as before, before ....)
"Failed to download..." message, "Network Error.."
Pressed "Network settings" = Direct conn to Internet, port 4000. Both verified ok.
Device Manager shows Tomtom as Network Adapter.
I have acres of room on computer drives.
Windows 7 64 bit.
I've given up with Customer Support. I'm hoping one of you chaps can give me a clue with regard to router or Norton IS settings?
Regards Penelope.