Good afternoon fellow TomTom'ers. I hope someone may lend me a hand...
I recently purchased a new TomTom and made a horrible mistake. I accidentally deleted all the files on the unit and never made a back-up.
I am hoping that a forum user here might have a complete, out-of-the-box back-up they could kindly forward to me.
I've contacted TomTom support (based in Watertown, NY) and they directed me to use HOME to update the unit. I updated the unit and it worked with no maps. I contacted TomTom support again, and they were able to reactivate a map download for me (after sending my proof of purchase). The unit now works, however, I am missing lots of files (splash screen, voices, programmable sounds, pictures), options (I cannot find the option for voice-input), and My Computer no longer displays specific information about my unit (it simply says INTERNAL when connected).
I believe I have exhausted all my resources before making this plea to the community.
I simply want to return the unit to its full, out-of-the-box (as of 12/03/2008) self. I do not believe I can do this without having a complete back-up.
If someone is willing to help me, please send me a private message. I will then PM or e-mail you (whichever you prefer) with my full e-mail address. I will be forever grateful to anyone who can assist me with this.
I recently purchased a new TomTom and made a horrible mistake. I accidentally deleted all the files on the unit and never made a back-up.
I am hoping that a forum user here might have a complete, out-of-the-box back-up they could kindly forward to me.
I've contacted TomTom support (based in Watertown, NY) and they directed me to use HOME to update the unit. I updated the unit and it worked with no maps. I contacted TomTom support again, and they were able to reactivate a map download for me (after sending my proof of purchase). The unit now works, however, I am missing lots of files (splash screen, voices, programmable sounds, pictures), options (I cannot find the option for voice-input), and My Computer no longer displays specific information about my unit (it simply says INTERNAL when connected).
I believe I have exhausted all my resources before making this plea to the community.
I simply want to return the unit to its full, out-of-the-box (as of 12/03/2008) self. I do not believe I can do this without having a complete back-up.
If someone is willing to help me, please send me a private message. I will then PM or e-mail you (whichever you prefer) with my full e-mail address. I will be forever grateful to anyone who can assist me with this.