Hi, I'm Jack holman, A new boy on the block. First of all as an excuse for my lack of technical terms and know how. I'm nearly 80 I'm glad to say. My problem, Via 53 is my device. I emailed Tomtom with a question with no response. Perhaps someone out there can help. Question, Do I need a traffic receiver cable with this device. As I didn't get a reply I purchased one from Amazon but I'm still getting a cross on the traffic jam symbol. Please what am I doing wrong. Regards Jack