- Joined
- Dec 30, 2016
- Messages
- 2
- Country
- TomTom Model(s)
- XL 350
Hi,
I have a TomTom XL350 with life time maps SN GK5490G08260.
Of course it's out of the 1 year limited warranty that TomTom offers.
I was updating the maps periodically in order to have the latest road modifications.
During one of those updates I noticed I have the option to add Canada to the my maps.
After adding it the device won't turn on anymore - I can hear the drum roll and I can see the screen turning from dark black to grey - the lcd it's lit from the sides but no image.
When I attached to the PC, I can see the device as usual in Tom Tom Home and no errors are given.
I already tried resetting the device by holding the reset button >20 sec and the power on button for > 5 sec.
I tried charging the battery from the wall plug for several hours.
I tried making a full back-up, format the drive (no quick format) in FAT format.
Then TOM TOM tells me that my device needs to be installed.
I installed it from scratch and download again the US map and transfer it to the device.
Still the device won't turn on.
One thing to mention - one of the guides I found says that after the internal memory is formatted and the navigation installation is first installed the device needs to reboot a couple of times and the user has to press "yes" on the device for that. This never happened in my case - the device just sat there for a long time - I used a pin to push the reset button and then the device came back and I could load the maps on it and everything else.
Has anyone seen these symptoms before?
Any suggestion besides changing the hw screen/lcd on the device?
Thank you!
I have a TomTom XL350 with life time maps SN GK5490G08260.
Of course it's out of the 1 year limited warranty that TomTom offers.
I was updating the maps periodically in order to have the latest road modifications.
During one of those updates I noticed I have the option to add Canada to the my maps.
After adding it the device won't turn on anymore - I can hear the drum roll and I can see the screen turning from dark black to grey - the lcd it's lit from the sides but no image.
When I attached to the PC, I can see the device as usual in Tom Tom Home and no errors are given.
I already tried resetting the device by holding the reset button >20 sec and the power on button for > 5 sec.
I tried charging the battery from the wall plug for several hours.
I tried making a full back-up, format the drive (no quick format) in FAT format.
Then TOM TOM tells me that my device needs to be installed.
I installed it from scratch and download again the US map and transfer it to the device.
Still the device won't turn on.
One thing to mention - one of the guides I found says that after the internal memory is formatted and the navigation installation is first installed the device needs to reboot a couple of times and the user has to press "yes" on the device for that. This never happened in my case - the device just sat there for a long time - I used a pin to push the reset button and then the device came back and I could load the maps on it and everything else.
Has anyone seen these symptoms before?
Any suggestion besides changing the hw screen/lcd on the device?
Thank you!
