- Joined
- Jul 16, 2010
- Messages
- 10
Last time I updated my device, I wiped the whole unit and let Tomtom Home re-download all of the most up to date stuff. It worked fine then, (like 6 months ago)
Last night I tried the same thing. Now my device is bricked. I need help fixing it.
My PC is Windows 7 64bit. My Device is a Tomtom XL 350-M Lifetime maps edition.
I've reformatted the memory to FAT32 using full format, NOT quick. I ran error checking and it passes. So far, so good..
I start up Tomtom Home
I get a msg that says "Application update required" So I click update
There is a brief loading screen
Then I get a new popup which says "An error has occured"
Error when contacting Server:You have an invalid version of the tomtom application installed on your tomtom device. To you Home you need to install the correct version of the tomtom application.
Show details..
ERROR: 573/#https://home.tomtom.com/account/setDevice: Error from server: You have an invalid version of the TomTom application installed on your TomTom device. To use HOME you need to install the correct version of the TomTom application.
You have an invalid version of the TomTom application installed on your TomTom device. To use HOME you need to install the correct version of the TomTom application.
Error code: 573
Debug info from server: InvalidModelOrNavcoreException %3A The combination of model and navcore version provided is not supported
URL: https://home.tomtom.com/account/setDevice
Additional information: info = [object]
info.func = [string] account/setDevice
info.args = [object]
info.args.deviceCode = [string] AK5ZEA2M9J
info.args.deviceSerial = [string] GK1260A00929
info.args.deviceModel = [string] one
info.args.deviceNavcoreVersion = [string] 0.000
info.args.deviceParameters = [string] {}
info.method = [string] POST
info.useCache = [string] false
info.dryRun = [string] false
info.xmluploadbody = [object] empty
Severity: 1105
Stack:
0. chrome://tthome/content/logic/comm.js:468
xmluploadbody: this.xmluploadbody
1. chrome://tthome/content/logic/comm.js:430
this._doneCallbacks();
2. chrome://tthome/content/logic/comm.js:277
this.request.onload = function() { me._done(true); }
Time: Sun, 17 Jul 2011 02:46:58 GMT
Now the weird thing is that when I look through the Home menus, it refers to my tomtomt device as "ONE", and not "XL"
Such as Update my ONE, Read the manual for my ONE, manage my ONE, etc
I am pretty sure before this trouble, it refered to my device as an XL. So anyways.. When I do an update, no matter how well I wipe the device or the PC of all traces of old stuff, it never downloads and updates my device with the correct software. I watched the youtube video of someone performing the same clean wip and recovery and it just doesn't work. Always get an error msg and a flashing red X
Also, I don't know if this is related. to the problem, when I go to Tools>Use latest map guarantee, it says Your latest map guarantee has expired.. What. I thought I had lifetime maps. This error could possibly be the result of Home not identifying my device correctly though.. We'll see once I can unbrick it.
Last night I tried the same thing. Now my device is bricked. I need help fixing it.
My PC is Windows 7 64bit. My Device is a Tomtom XL 350-M Lifetime maps edition.
I've reformatted the memory to FAT32 using full format, NOT quick. I ran error checking and it passes. So far, so good..
I start up Tomtom Home
I get a msg that says "Application update required" So I click update
There is a brief loading screen
Then I get a new popup which says "An error has occured"
Error when contacting Server:You have an invalid version of the tomtom application installed on your tomtom device. To you Home you need to install the correct version of the tomtom application.
Show details..
ERROR: 573/#https://home.tomtom.com/account/setDevice: Error from server: You have an invalid version of the TomTom application installed on your TomTom device. To use HOME you need to install the correct version of the TomTom application.
You have an invalid version of the TomTom application installed on your TomTom device. To use HOME you need to install the correct version of the TomTom application.
Error code: 573
Debug info from server: InvalidModelOrNavcoreException %3A The combination of model and navcore version provided is not supported
URL: https://home.tomtom.com/account/setDevice
Additional information: info = [object]
info.func = [string] account/setDevice
info.args = [object]
info.args.deviceCode = [string] AK5ZEA2M9J
info.args.deviceSerial = [string] GK1260A00929
info.args.deviceModel = [string] one
info.args.deviceNavcoreVersion = [string] 0.000
info.args.deviceParameters = [string] {}
info.method = [string] POST
info.useCache = [string] false
info.dryRun = [string] false
info.xmluploadbody = [object] empty
Severity: 1105
Stack:
0. chrome://tthome/content/logic/comm.js:468
xmluploadbody: this.xmluploadbody
1. chrome://tthome/content/logic/comm.js:430
this._doneCallbacks();
2. chrome://tthome/content/logic/comm.js:277
this.request.onload = function() { me._done(true); }
Time: Sun, 17 Jul 2011 02:46:58 GMT
Now the weird thing is that when I look through the Home menus, it refers to my tomtomt device as "ONE", and not "XL"
Such as Update my ONE, Read the manual for my ONE, manage my ONE, etc
I am pretty sure before this trouble, it refered to my device as an XL. So anyways.. When I do an update, no matter how well I wipe the device or the PC of all traces of old stuff, it never downloads and updates my device with the correct software. I watched the youtube video of someone performing the same clean wip and recovery and it just doesn't work. Always get an error msg and a flashing red X
Also, I don't know if this is related. to the problem, when I go to Tools>Use latest map guarantee, it says Your latest map guarantee has expired.. What. I thought I had lifetime maps. This error could possibly be the result of Home not identifying my device correctly though.. We'll see once I can unbrick it.