TomTom will not start

[John Redding]

Can anybody help me, I am just about to take a hammer to my brand new Go 720 Christmas present. I have followed all the instructions, limited as they are, recharged for two days, reset until I am blue in the face, held the start button for 15seconds, but I cannot get past a picture of my GO720 sitting on its charging base. The TOM TOM support line is a waste of time they have sent me two sets of instructions which do not work. Both called for me to connect to TomTom HOME but the program is not recognising that a device is connected to the USB. I have come to the conclusion that the device is faulty but I cannot get the TomTom helpline to give me an address to return the ?????? thing for repair. If it isnt faulty I need some real time help and instructions to boot it because the TomTom system doesnt cut it

 

[geocacher]

Return it to the store where it was bought and get a different one....

 

[ChillyCat]

Return it to the store where it was bought and get a different one....

......and hopefully they'll have a replacement in stock.

Ya'll did notice the "MADE IN CHINA" on bottom ??

 

[katko]

Do you see a green light?

I am wondering if it is the charging base that is faulty. There should be a green light on the device's bottom right corner when you recharge it. Return the product asap for a new one is the best choice.

And I must say the switch mechanism of the GO device isn't that good, or it is designed to be less sensitive so that it won't start itself up when we put it away. Mine was too easy to shut off though, a careless touch on it for less than half a second and the shut down process will begin.

During the holidays, there are many opened box items flowing around in the retail stores. I was glad that I got the last unopened one in the store from the Customer Service restocking cart which was returned by a customer who had just changed his mind. It is better to double-check with the salespeople before you exchange for your new one.

 

[ptco911]

I would definitely return it for another unit.