tomtom wont start

Discussion in 'Technical Support' started by kcd, Apr 27, 2019.

  1. kcd

    kcd

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    TomTom Model(s):
    go live 825
    when turned on set a destination, just says waiting for valid gps signal and does nothing else.tomtom go live 825
     
    kcd, Apr 27, 2019
    #1

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  2. kcd

    dhn Moderator

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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Is the battery fully charged?

    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.

    Also, put the device in a stationary position OUTSIDE in a clear area and see if the signal gets picked up in a few minutes.
     
    dhn, Apr 27, 2019
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  3. kcd

    canderson Moderator

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    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Since the 825 is a "Nav3" generation device, it still has a rudimentary satellite survey available.
    While in a clear sky (outdoors), under "Settings", go to "Connections" and then "GPS status". As dhn recommends, wait a few minutes out there (as many as 12 minutes), and see whether the device shows anything more than the single little yellow circle at the north end of the compass, or whether other satellites appear.
     
    canderson, Apr 27, 2019
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