TomTom Start 1EX00 flashing red cross


Joined
Jul 5, 2014
Messages
6
TomTom Model(s)
Start 1EX00
Hi Everyone,

My TomTom Start 1EX00 suddenly stopped working. Now, when I turn the unit on, it boots, but stops with a red flashing cross.

So far I've tried the following things:
- Resetting the unit;
- Updating the software with the TomTom HOME application;
- Formatting the partition and installing fresh software with the TomTom HOME application.

I followed most of the instructions on these two posts:

https://www.tomtomforums.com/thread...-part-1-first-steps-in-system-recovery.27292/
https://www.tomtomforums.com/thread...to-reinstall-fresh-software-using-home.27294/

This all to no avail; the unit still shows the flashing red cross after booting.

Is there anything else I can try?

Thanks in advance for any tips or hints.

Best regards, Roel
 
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Joined
Jul 5, 2014
Messages
6
TomTom Model(s)
Start 1EX00
The model is: Start - 2GB (TomTom HOME).
 
Joined
Jul 5, 2014
Messages
6
TomTom Model(s)
Start 1EX00
Hi dhn, thanks for your answers.

I tried that, first by updating the software (it hadn't been updated in quite some time) but that didn't help.
Then I formatted the device and reinstalled the software on it (not by restoring the backup, but a fresh install) but that didn't help either.
I have also tried to install just the software and no maps, but even that didn't change anything.

Every time the device starts it ends up flashing a red cross in the right corner, while the hard disk icon is show in the left corner.

Is there any way to get more debug info from the device than just the red X?

Thanks,

Roel
 
Joined
Jul 5, 2014
Messages
6
TomTom Model(s)
Start 1EX00
The one thing I see mentioned that I didn't try, is to operate the device from the TomTom HOME software, but that option is not available to me (it's greyed out), which is something I see reported more often in the forum.
 
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dhn

Moderator
Joined
Oct 1, 2007
Messages
23,146
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds unless your model has a dedicated reset hole.
 
Joined
Jul 5, 2014
Messages
6
TomTom Model(s)
Start 1EX00
I did that several times already - no change.
 

dhn

Moderator
Joined
Oct 1, 2007
Messages
23,146
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
When you formatted the tomtom drive, you didn't use quickformat, did you?
 
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Joined
Jul 5, 2014
Messages
6
TomTom Model(s)
Start 1EX00
Nope, I didn't. It took around 10 minutes, so that should be indicative that it wasn't a quickformat. However, I did this on my mac; perhaps I could try it again on Windows.
 

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