TomTom Error message

Discussion in 'Technical Support' started by steve whiting, Sep 10, 2017.

  1. steve whiting

    steve whiting

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    Hi, trying to download tomtom home onto my new PC. Keep getting a message that it cannot access the file because another process is using a portion, or something similar to this. Any help please?
     
    steve whiting, Sep 10, 2017
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  2. steve whiting

    dhn Moderator

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    Are you trying to get it from tomtom.com/getstarted?
     
    dhn, Sep 10, 2017
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  3. steve whiting

    steve whiting

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    Hi, yes thats where i tried to get it from.
     
    steve whiting, Sep 10, 2017
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  4. steve whiting

    Arno Moderator

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    Try shutting down the PC completely after having made sure that the TomTomHOME2winlatest.ex is in your download folder.
    After start up only open Windows Explorer or File Manager and then double click on the exe file.
    Let us know what happens then.
     
    Arno, Sep 10, 2017
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