TOM TOM GO LIVE 825

Discussion in 'Technical Support' started by Richard Bates, Mar 1, 2018.

  1. Richard Bates

    Richard Bates

    Joined:
    Mar 1, 2018
    Messages:
    2
    Likes Received:
    0
    TomTom Model(s):
    GO LIVE 825 (DEVICE FW**********)
    Although maps are still updated ok, I am currently unable to renew my live services subscription. Device correctly shows it as expired but I'm not offered purchase of subscription on MyDrive.

    Navcore is 12.074 map is 1005 and SN begins with FW4382

    Device has 4GB built in and an SD Card of 32GB in the SD slot.

    On "Connections" on the device it shows as connected to network.

    I know there are various versions of the 825, some with only the built in 4GB of memory and TOMTOM appear to have dropped live services for those as insufficient memory, but nowhere on TOMTOMs site can I see that applying to my particular model, which has 36GB in total.
    (I'm in the UK)

    Have you any experience of this particular set of circumstances before I start getting onto TOMTOM.
     
    Richard Bates, Mar 1, 2018
    #1
    1. Advertisements

  2. Richard Bates

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,667
    Likes Received:
    408
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    FW equates to: "FW">GO LIVE 825, 4GB + micro-SDHC, MyDrive Connect NAV3 and is NOT End of Life.

    You do need to call support:


    [​IMG] United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Best NOT to respond with a model when prompted in order for a live agent to come on line.
     
    dhn, Mar 1, 2018
    #2
    1. Advertisements

  3. Richard Bates

    Richard Bates

    Joined:
    Mar 1, 2018
    Messages:
    2
    Likes Received:
    0
    TomTom Model(s):
    GO LIVE 825 (DEVICE FW**********)
    Many thanks
    Issue has now been sorted by support as you suggested
     
    Richard Bates, Mar 1, 2018
    #3
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.