TOM TOM GO LIVE 825


Joined
Mar 1, 2018
Messages
2
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
GO LIVE 825 (DEVICE FW**********)
Although maps are still updated ok, I am currently unable to renew my live services subscription. Device correctly shows it as expired but I'm not offered purchase of subscription on MyDrive.

Navcore is 12.074 map is 1005 and SN begins with FW4382

Device has 4GB built in and an SD Card of 32GB in the SD slot.

On "Connections" on the device it shows as connected to network.

I know there are various versions of the 825, some with only the built in 4GB of memory and TOMTOM appear to have dropped live services for those as insufficient memory, but nowhere on TOMTOMs site can I see that applying to my particular model, which has 36GB in total.
(I'm in the UK)

Have you any experience of this particular set of circumstances before I start getting onto TOMTOM.
 
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dhn

Moderator
Joined
Oct 1, 2007
Messages
23,170
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
FW equates to: "FW">GO LIVE 825, 4GB + micro-SDHC, MyDrive Connect NAV3 and is NOT End of Life.

You do need to call support:


United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Best NOT to respond with a model when prompted in order for a live agent to come on line.
 
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Joined
Mar 1, 2018
Messages
2
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
GO LIVE 825 (DEVICE FW**********)
Many thanks
Issue has now been sorted by support as you suggested
 

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