Remote control not detected by Carminat Build in Renault Clio 3

Discussion in 'Technical Support' started by CharlieYorkshire, Dec 8, 2019.

  1. CharlieYorkshire


    Dec 8, 2019
    Likes Received:
    TomTom Model(s):
    Carminat Build-in Renault Clio 3
    Good evening

    I recently bought a Renault Clio 3 with a Carminat Tom-tom and the remote control. It was working fine, battery gone down and I changed them.

    Since that, the gps doesn't detect the remote control and when I press the buttons of the remote nothing happen. I tried after reading a few forums to reset the settings of the gps, I change the batteries again and made sure they were good ones, didn't leave the remote in the car in case it got too cold... Checked the book in my car nothing is said, and my gps doesn't tell me anything - if an update is needed or anything.

    I went on Tom-tom website and talked to that robot - useless -, no phone numbers neither so I can't call.

    I go to France in 10 days and I need this remote to work otherwise I can't use the gps at all. Must be something easy, but I don't find anything on internet and I don't know where to ask anymore.

    Please could you help ?

    Many thanks
    CharlieYorkshire, Dec 8, 2019
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  2. CharlieYorkshire

    dhn Moderator

    Oct 1, 2007
    Likes Received:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Try calling support tomorrow. Don't list a model when prompted in order for a live agent to respond:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
    dhn, Dec 8, 2019
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