Lifetime traffic subscription expired?

[blue156]

Hi
Can someone please explain how my lifetime traffic subscription has expired on my GO5000 satnav.
It was working fine last month, now TT wants to start charging me a monthly subscription for something I have already paid for.???

 

[Willy875]

Hi. You must contact Tomtom support to reactivate your rights.

 

[Gazza666]

Actually. No you don't. You need to go in to your settings and the About section of your device. Then uncheck the Share information box. Then tick it and it will all start working again. I had this exact same problem with my Pro 6250 3 weeks ago,
Gazza

 

[canderson]

@Gazza666
If you don't 'share' your location information, you won't get any traffic data. TomTom's server only sends data relevant to your area or route, not traffic for the entire world - and it needs to know where you are and where you're going to do that.

 

[Gazza666]

Yes I know that. I'm just saying what I did with my 6250 pro when the traffic stopped working.
I had a software update a few weeks ago and it seemed to have started then for me. But all is ok now.

 

[Robster61]

OP, did you get to the bottom of this, ? Asking because my GO6000 did exactly the same yesterday, lifetime maps and traffic, but the traffic expired 7th July, only found out yesterday when I came to use the satnav

 

[Willy875]

OP, did you get to the bottom of this, ? Asking because my GO6000 did exactly the same yesterday, lifetime maps and traffic, but the traffic expired 7th July, only found out yesterday when I came to use the satnav

As written in the message above, have you checked in the settings that information sharing is enabled?

Try this FAQ https://help.tomtom.com/hc/en-gb/articles/360014530220-Traffic-or-LIVE-Services-not-working

Your SIM card may be deactivated contact Tomtom to check your SIM activation.

 

[Arvo]

Hi. You must contact Tomtom support to reactivate your rights.

How is possible to reach Tomtom support, I can’t go through stupid assistant.
problem is that also my GO500 got lifetime traffic subscription expired.

 

[Willy875]

How is possible to reach Tomtom support, I can’t go through stupid assistant.
problem is that also my GO500 got lifetime traffic subscription expired.

How to contact TomTom customer support by chat or email

How to contact TomTom support

Visit our Support Site or browse through our Support Videos for user manuals & quick answers from specific troubleshooting steps to general information on TomTom devices and services. To ...

help.tomtom.com

*
How to contact TomTom customer support by email

Submit a request – TomTom Support

help.tomtom.com

Tap Support at the top of this page.
You MUST then log in at the top right of the next page. (you must do this even if you are logged in to the Forum)
When you are logged in, and not before, tap Contact Us at the bottom right
The support box will appear and at the bottom with a message option
Type Contact or Chat in the box
If chat is available, i.e. during normal business hours Monday to Friday, you should have the option to tap Live Chat
If it is an out of hours chat, you should be given a message option, but you should focus on chat

 

[Arvo]

How to contact TomTom customer support by chat or email

How to contact TomTom support

Visit our Support Site or browse through our Support Videos for user manuals & quick answers from specific troubleshooting steps to general information on TomTom devices and services. To ...

help.tomtom.com

*
How to contact TomTom customer support by email

Submit a request – TomTom Support

help.tomtom.com

Tap Support at the top of this page.
You MUST then log in at the top right of the next page. (you must do this even if you are logged in to the Forum)
When you are logged in, and not before, tap Contact Us at the bottom right
The support box will appear and at the bottom with a message option
Type Contact or Chat in the box
If chat is available, i.e. during normal business hours Monday to Friday, you should have the option to tap Live Chat
If it is an out of hours chat, you should be given a message option, but you should focus on chat

Thank You! Contact was the key.

 

[Arvo]

Thank You! Contact was the key.

Traffic is working again, all ok, only unclear thing is why subscription was expired?