Latest update puts chosen waypoint off the road

Joined
Aug 11, 2023
Messages
17
Country
<img src="/styles/default/custom/flags/us.png" alt="United States" /> United States
TomTom Model(s)
550
I have used Home and Route Planner for more than a few years. As of the last update when I pick a point on a road or highway to make the route go the way I want it shows where I want but when it generates the line showing my route that point may be quite a ways off from where I picked. I have seen it go down side roads to get to it off a major road. I am zooming in and picking on the road. I have learned to even pick the side of the road I really want as TomTom loves to tell me to U-turn to get to the side of the road where the point is even if I am going a lot farther the other way so I do not accept blame as it was working fine till now.
I bought a Garmin last year but the mapping program sucked so I stayed with TT. I'm starting to think they are in a contest to see who can make the worst mapping program. Google Maps is so easy.
 
Have you played around with these settings, and do they make a significant difference to the behavior?

Route Settings.jpg
 
Have you played around with these settings, and do they make a significant difference to the behavior?

View attachment 6217
Your sample looks almost the same as my settings except I have avoid unpaved roads checked. As I stated it never did it till this update. I have gone on and changed these during this time of messing with the maps as different routes I may want to avoid tolls, etc.
The odd thing it I zoom in, pick a spot on the road and all looks fine. Then when it does the route that spot is suddenly a few hundred yards or a couple miles to the side of the road. It keeps the same address even when it is now on another road.
 
There must be something else, I just created a route with several waypoints that I saved and I have no problem with the route
Have you zoomed in as much as possible and put the point of course on the road?
 
There must be something else, I just created a route with several waypoints that I saved and I have no problem with the route
Have you zoomed in as much as possible and put the point of course on the road?
Yes. To the point I can pick the side of the road I want.
 
I just tried uninstalling and reinstalling the TT Home program. I then took a route and added a point which I zoomed in on so I knew I had picked the road. I got this.
1713449009161.png
 
As for questions on my settings here they are. I have been using the program for years and felt that even with it odd quirks I was able to use it fairly well. All of a sudden, if I add a point I then have to go back after adding it and move it back to where it belongs. Very odd that it will put the point on another road at times but keep the original address.
1713449479430.png
 
I just tried uninstalling and reinstalling the TT Home program.
?
Home has no function for a device as new as a 550.

Meanwhile ... in your Post #7, was that 'side trip' intentional, or did that just get created from the attempt to route down US411. It's not clear what happened there. Had you placed a point on 411 in the general proximity of that 'side trip'.

Meanwhile ... I believe I can see what this new planner is doing. Notice that every point you have created (looking at your route in Post #8) is now associated with an address. I suspect that each of your points is being forced to the structure with the nearest address for the road with the point - rather than being left on the road where you put it. Time to look into this more carefully.

At one time, I used the planner to go to sets of lat/long coordinates, but it was important NOT to click on any of the addresses that the planner proposed, but rather, to select the coordinates by just hitting enter. I've heard that this is no longer possible, and that the planner has become 'address based'.
 
I have always picked a point on the road and TT has put in an address. I never cared as I just continued past it. If I just moved the route to a point the GPS changes the route. In post #7 I picked a point on the road, like I always have, and it moved it away. As I said, it has moved it to a side road at times but still keeps the main road address. I even tested it on a bridge and apparently I need to drive a few yards into the bay. I never had this problem till the latest update.
Also, don't tell Home that it doesn't support the 550 as it has worked just fine for me till now. If I drag the point back to the road it still works. Just a pain that I have to go back to the route and zoom in and double check where the point it.
 
As I said, it has moved it to a side road at times but still keeps the main road address.
It's a question of how local authorities have chosen to address a particular building. Sometimes not right on the main road.
Also, don't tell Home that it doesn't support the 550 as it has worked just fine for me till now. If I drag the point back to the road it still works. Just a pain that I have to go back to the route and zoom in and double check where the point it.
Your Rider 550 is a "Nav4" device. TomTom Home can't possibly connect to it. It requires MyDrive Connect. Home is for the old "Nav2" devices that haven't been sold for quite some years now.

Perhaps you're thinking of something other than Home?

Agree on the inconvenience this is causing. If I was still using lat/long, I wouldn't be happy, either, for the same reason ... don't want to be forced to a nearby address if that's not where I'm actually going.
 
It's a question of how local authorities have chosen to address a particular building. Sometimes not right on the main road.

Your Rider 550 is a "Nav4" device. TomTom Home can't possibly connect to it. It requires MyDrive Connect. Home is for the old "Nav2" devices that haven't been sold for quite some years now.

Perhaps you're thinking of something other than Home?

Agree on the inconvenience this is causing. If I was still using lat/long, I wouldn't be happy, either, for the same reason ... don't want to be forced to a nearby address if that's not where I'm actually going.
I use a regular PC or a tablet and TT Home. I've tried using my phone in the past and hate it.
When I click on "Use the TomTom Route Planner" it takes me to "Plan.TomTom.com". This then allows me to send the route to my GPS.
MyDrive connect seems to only be for updating my unit. At least that is all I use it for.
Also, as far as the local authorities placing an address elsewhere I have used this method for years. Plus, as stated several times, TT places it off the road, maybe on a different road, but it still has the original address I chose. I have even slid it up the road a bit to better locate it after TT decided on the odd location and it kept the same address.
 
Now understood. You are only using the old Home program to get the planner url. Might as well just plug that into your browser directly as a favorite - then there will be no need at all for Home with your 550.

The method you have 'used for years' doesn't mean that TomTom hasn't changed how they manage 'off road' addresses, and that's what's hurting both of us in this instance in their attempt to help in another way. It used to be that an address never left the road to which it was attached, basically dumping you on the side of the road. The map geometry now shows direct access to many of these addresses when they're not actually right on the road. While convenient for those going to those addresses, it messes with those of us just going to arbitrary points on the road.
 
Here we have the latest example of my complaint of it going off route nowhere near where I picked on the road. There is no reason to go on Clinton drive (a dirt road which it is set to avoid) to reach 4520 Beacon Light drive. This new quirk makes zero sense. I picked exactly in Beacon light and was zoomed in way more than this when I did.

1713912190364.png
 
What address are you looking for?
If I enter 4520 Beacon Light Road, Edgewater, FL 32141 I find

1713945878381.png



On Map


1713946405524.png



If I delete 4520 I am here

1713946626966.png
 
I did not enter the address. I just picked a point on the road to force it to go down that road. Just since the last update I have to zoom back in after it adds the point and move it back on the road. As you can see it wants me to turn on Clinton Dr to get there. Maybe I should go back to paper maps.
 
What address are you looking for?
That's the whole point, Willy - he wasn't looking for and did not enter an address, just a point on the road.

The planner has now become very focused on known structures instead of just locations, and wants to make assumptions that you are going to a specific address rather than an arbitrary point on a road.

When creating a route that doesn't include intermediate stops (buildings) but only points on a road, this can become very inconvenient when the nearest building with an address using the road name isn't even really right there on the road.

I run into the same problem when attempting to locate points using coordinates. It used to be you could ignore all of the planner's suggested addresses and just hit "Enter" and the point would be placed at your selected coordinates. Now the planner insists on using one of the addresses and associated buildings.
 

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