GO LIVE 1005 Caravan & Camper Fails to boot following latest SW update

Discussion in 'General TomTom Discussion' started by John Ratcliffe, Apr 10, 2019.

  1. John Ratcliffe

    John Ratcliffe

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    TomTom Model(s):
    GO LIVE 1005 Caravan & Camper
    I have read within this forum that a large number of customers have the same problem as I do, such that following the latest software update the device is as good as a house brick. It was working faultlessly prior to the last update beginning March 2019 but now it is constantly re-cycling in an attempt to boot, occasionally I can get what appears to be a partial display but there is no sat communications and it freezes at this point. To make things worst I have just purchased the latest traffic updates at a cost of £49.95, I just hope that this has not been wasted.
     
    John Ratcliffe, Apr 10, 2019
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  2. John Ratcliffe

    dhn Moderator

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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Seek support help:

    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    One user did report that, for an hour, he repeatedly did the drum reboot by holding the power button about 20 seconds till he heard the drum sounds. Finally, it did reboot properly and he was good to go.
     
    dhn, Apr 10, 2019
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  3. John Ratcliffe

    John Ratcliffe

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    TomTom Model(s):
    GO LIVE 1005 Caravan & Camper
    Update on GO LIVE 1005 Caravan & Camper Failing to boot following SW update.

    After repeat attempts to restart (on, drum roll, and off over four hours) it did eventually burst into life, as soon as it did, I performed a factory reset and then proceeded to connect to the PC and re-install updates except for the latest GPS software. The device appears to be booting normally now but I will be testing it out for a while before I update to the latest "Mandatory" QuickGPSfix 60KB software update.
    Once I do update the GPS software I will respond with it's conclusions.
    John Ratcliffe
     
    John Ratcliffe, Apr 11, 2019
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  4. John Ratcliffe

    Arno Moderator

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    Good news indeed, John. Let's hope your final report will be that positive too.
     
    Arno, Apr 11, 2019
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  5. John Ratcliffe

    canderson Moderator

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    The QuickGPSFix isn't software. It's just a frequently provided table of where the satellites can be expected to be in the sky at any given time over a max of the next 30 days or so. It's what allows a device that's been turned off for a day or two to immediately know which satellites to expect where, creating a much quicker time to get a fix on your location without even having yet found and listened to a satellite. If you give this site a quick read https://huxley.wwu.edu/sal/gps-ephemeris-data you'll see what it's about.
     
    canderson, Apr 12, 2019
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  6. John Ratcliffe

    John Ratcliffe

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    TomTom Model(s):
    GO LIVE 1005 Caravan & Camper
    I can now confirm that my Go Live 1005/ Go Live Camper & Caravan appears to be working following a full updating through MyDrive Connect. I have found an online article that might explain why my unit and that of another friend’s started to fail on 07/04/2019.
    https://www.theverge.com/2019/3/8/1...ver-issue-2019-garmin-tomtom-devices-affected
    TomTom were aware of this but it would appear did not notify customers, I only found this out by searching the internet.
    No problem, as I said all seems well so I am once again a happy bunny, and bye the way really like the unit, especially while I'm towing my caravan.
    Best regards,
    PS many thanks regarding the QuickGPSfix information.
    John.
     
    John Ratcliffe, Apr 16, 2019 at 5:26 PM
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