1005 Go Live (Camper) Start Up Loop.

Discussion in 'Technical Support' started by Monty205, Feb 22, 2019.

  1. Monty205

    Monty205

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    TomTom Model(s):
    Go Live 1005 Camper and Go 730
    My 1005 has been nowt but trouble from the word "GO". Pun intended.

    After a recent attempt at an update, it entered a start up loop.

    TomTom Screen - Start-up Screen - "We require some information etc. etc." screen, ad infinitum.

    I e-mailed the boffins and was given a link to a sequence of operations which subsequently actually seemed to have restored the device.

    When I turned it on, it operated correctly and revealed the maps and options as it should.

    However, when I tried to plan a route, it entered the loop again and despite several more efforts at applying the recommended 'fix', it steadfastly refused to operate correctly.

    I e-mailed Tomtom once again and was told that I should try the 'fix' again, (which I did, at least three times more) and that if that did not restore the device, sadly it was no longer repairable, BUT they would offer me a 25% discount on a new device.

    The device no longer functions and after 4 years of intermittently successful use it has to be consigned to the bin,.

    What a waste of over £300 !!!

    I am finished with TomTom.

    :mad:
     
    Monty205, Feb 22, 2019
    #1
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  2. Monty205

    dhn Moderator

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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Try speaking to a real person. You are NOT the only person complaining about this rebooting problem, not by a long shot:

    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    dhn, Feb 22, 2019
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  3. Monty205

    Monty205

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    TomTom Model(s):
    Go Live 1005 Camper and Go 730
    Not being able to talk to a real person over the weekend, as their support team people are on a five day week, I replied to them, and told them, very politely, what I thought of their product.
    This morning I received the following message:-

    I understand from your email that the device is still not starting up. Please be assured that I will put my best efforts to assist you.
    I have checked with the internal team and they informed that this is a on going issue with the GO LIVE 1005.

    I have escalated the request to them.
    We apologize for the inconvenience caused. Please allow us some more time so that the team can fix the issue. Once the issue is fixed we will let you know about the update on the issue .
    Alternatively, if you wish to purchase a new device, I can offer you a 25% off on the latest models and also a free protective case as well. (Big Deal, eh ?)
    Please do let me know if you require any further help in future and I will be more than happy to help you.
    Thank you for your time and for giving me an opportunity to assist you.
    With Kind Regards,
    Rohan
    TomTom Customer Care Team


    So there we have it. There is nothing actually wrong with my device, it just won't function because their software/servers/programmers/etc.are not really much bloody good. basically not fit for purpose.

    :(





     
    Monty205, Feb 25, 2019
    #3
  4. Monty205

    Monty205

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    TomTom Model(s):
    Go Live 1005 Camper and Go 730
    Me again,
    I received another response after my having told them what I thought of their kit.

    I understand that you are having issues in updating the device through MyDrive connect application. Please be assured that I will put my best efforts to assist you.
    In this case I see that the issue may occur due corrupted download files in the computer. Please follow the steps below to clear the cache and files from MyDrive.


    1- Open MyDrive application on computer.



    2- Click on the setting icon on top right corner of the application.



    3- Go to the Download tab.



    4- Click on empty download folder.



    5- Restart MyDrive and try updating the device.



    Please perform a Factory reset and try connecting the device to the computer and check for updates. The update will be preformed and the device will reboot automatically during the update.After the reboot test the device and update us with any issues.

    Please do let me know if you require any further help in future and I will be more than happy to help you.
    Thank you for your time and for giving me an opportunity to assist you.


    Needless to say I tried it, but it made no difference.
    One little point however;
    How is a factory reset carried out on the 1005 unit.
    I thought it was just holding the button down and waiting for the drum roll ?
    Then I thought it might be to carry on holding the button down, waiting for the black screen covered with white text, and tapping the button three times to access the TomTom "Cog-Wheel" symbol, before connecting to MyDrive Connect and being 'Reset".
    Now it looks as if the Factory reset can only be carried out from the TomTom menu on the device, which I can nor longer access.
    Any ideas, ……….. anybody ?
     
    Monty205, Feb 26, 2019
    #4
  5. Monty205

    canderson Moderator

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    canderson, Feb 26, 2019
    #5
  6. Monty205

    Monty205

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    TomTom Model(s):
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    That's exactly what I did.

    Then I thought it might be to carry on holding the button down, waiting for the black screen covered with white text, and tapping the button three times to access the TomTom "Cog-Wheel" symbol, before connecting to MyDrive Connect and being 'Reset".

    BUT, when the cogwheel appeared and I connected the device it just reverted to the TomTom drum roll screen almost immediately, then the start screen, then the "We require some information etc. etc." screen, and cycled ad infinitum.

    It really is time for the bin, and maybe a Garmin.

    I am of the considered opinion that TomTom is a very poorly performing outfit, when it comes to supporting purchasers of their equipment, or even providing decent kit in the first place..
     
    Monty205, Feb 26, 2019
    #6
  7. Monty205

    Monty205

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    TomTom Model(s):
    Go Live 1005 Camper and Go 730
    Still on this boring topic, I am in ongoing communication with TomTom with regard to this particular fault, and have now entered this problem into "Resolver".
    TomTom's response was immediate.
    Their initial offer, after informing me that the device was broken, and could no longer be repaired as it was "too old", was a 25% discount on a new device.
    Not 4 years old and "Too old" ????
    Very expensive built-in obsolescence, methinks.
    They later increased that to include a free carry-case, now they have offered a 30% discount.
    I have politely asked that they consider a 50% discount, at which point I may consider accepting their offer, but I ain't holding my breath.
    Meanwhile I am wondering if it was the Epoch Rollover (The GPS Week Number issue) update which has screwed my particular device.
    Even if that was the case, I have no proof, and TomTom are not liable to admit it, are they ?
    :(
     
    Monty205, Mar 11, 2019
    #7
  8. Monty205

    canderson Moderator

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    No, the 10 bit count issue for April has already been resolved for older devices with new firmware offered for any that were impacted by this.
     
    canderson, Mar 11, 2019
    #8
  9. Monty205

    Monty205

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    TomTom Model(s):
    Go Live 1005 Camper and Go 730
    Well I seem to have reached the end of the road via the good offices of the Martin Lewis recommended "Resolver".
    Although TomTom customer services (or whatever they are called) offer "Loyal" customers a 25% discount if they wish to upgrade to a new device, they will only offer me a 35% discount against my failed 1005 unit.
    I tried the "Escalate Dispute" option which Resolver offers after 14 days, but with TomTom, it seems that no escalation is possible, as this dispute is already at the highest level to which it can go.
    So there we have it. The 1005 will go into the bin, and I will check out what Garmin has to offer.
    It seems that built in obsolescence is part and parcel of TomTom's business philosophy. I suppose that is the case with all businesses in this "Throw Away" age.
    :rolleyes:
     
    Monty205, Mar 17, 2019 at 9:35 AM
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