Live Services not Working on Go Live 1005

Discussion in 'TomTom Services' started by SLINCS1969, Feb 17, 2019.

  1. SLINCS1969

    SLINCS1969

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    TomTom Model(s):
    Go Live 1005
    Hi,

    I've had and used a 1005 Live for many years now.

    Out of the blue Live services have stopped working - the screen shows nothing in settings. My services are still valid for a year.

    I spoke to support who told me that the battery is the issue (well yes it was, it lasted 5 mins). So I bought a new battery and installed it, now the device lasts almost 2 hours.

    I've tried a full software reload (which fails, it starts the restore, then resets and just comes back on)

    Again spoke to support who merely said it's out of date and would I like to trade in?!

    Any one else had this?

    Thanks
     

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    SLINCS1969, Feb 17, 2019
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  2. SLINCS1969

    dhn Moderator

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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    dhn, Feb 17, 2019
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  3. SLINCS1969

    SLINCS1969

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    TomTom Model(s):
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    SLINCS1969, Feb 17, 2019
    #3
  4. SLINCS1969

    dhn Moderator

    Joined:
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    Location:
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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Well, support then and hopefully you'll get a more informed agent to assist you:

    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    dhn, Feb 17, 2019
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