Tom Tom 2535 Live services not working


Joined
Jan 25, 2011
Messages
8
Greetings:

I have received a new 2535 Live GPS and it is asking about a subscription for Live services. This thing is new and I called Tech Support. They said they MIGHT get back to me within 2-5 days. It seems that my "account" is "not completed" so I have to be referred to 3rd level support. So Frustrating!!!!

The exact message is "Cannot connect to TomTom services, please try again later" and then "you need a subscription for this TomTom service. Your current subscription may have expired..." This is a NEW UNIT and a NEW ACCOUNT. :rant: :rant: :mad:
 
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dhn

Moderator
Joined
Oct 1, 2007
Messages
23,170
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
Call again and ask for a second level or Supervisor. They DO have the ability to activate the Live Services subscription on their end. Have the information of your sim card available.
 
Joined
Jan 25, 2011
Messages
8
I called again and got the same response that there is some non-contactable group that handles this and I have to wait 3-5 days to have it done. Tom Tom customer support, now I read the forums, seems to be living up to their LOW standards of service.

P.S. I even asked for a supervisor and was told that they would not be able to help me either. Is this company for real :rant: !

Andy
 

dhn

Moderator
Joined
Oct 1, 2007
Messages
23,170
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
Sending your problem to a contact I have at TomTom. Nothing promised, but ......
 

dhn

Moderator
Joined
Oct 1, 2007
Messages
23,170
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
Did you receive an incident number when you called Customer Support?? My contact cannot find one.
 
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