Tom Tom 2535 Live services not working

Discussion in 'TomTom Services' started by andrasvancsa, May 8, 2012.

  1. andrasvancsa

    andrasvancsa

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    Greetings:

    I have received a new 2535 Live GPS and it is asking about a subscription for Live services. This thing is new and I called Tech Support. They said they MIGHT get back to me within 2-5 days. It seems that my "account" is "not completed" so I have to be referred to 3rd level support. So Frustrating!!!!

    The exact message is "Cannot connect to TomTom services, please try again later" and then "you need a subscription for this TomTom service. Your current subscription may have expired..." This is a NEW UNIT and a NEW ACCOUNT. :rant: :rant: :mad:
     
    andrasvancsa, May 8, 2012
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  2. andrasvancsa

    dhn Moderator

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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Call again and ask for a second level or Supervisor. They DO have the ability to activate the Live Services subscription on their end. Have the information of your sim card available.
     
    dhn, May 8, 2012
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  3. andrasvancsa

    andrasvancsa

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    I called again and got the same response that there is some non-contactable group that handles this and I have to wait 3-5 days to have it done. Tom Tom customer support, now I read the forums, seems to be living up to their LOW standards of service.

    P.S. I even asked for a supervisor and was told that they would not be able to help me either. Is this company for real :rant: !

    Andy
     
    andrasvancsa, May 8, 2012
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  4. andrasvancsa

    dhn Moderator

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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Sending your problem to a contact I have at TomTom. Nothing promised, but ......
     
    dhn, May 8, 2012
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  5. andrasvancsa

    andrasvancsa

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    thanks..

    Andy
     
    andrasvancsa, May 8, 2012
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  6. andrasvancsa

    dhn Moderator

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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Did you receive an incident number when you called Customer Support?? My contact cannot find one.
     
    dhn, May 9, 2012
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  7. andrasvancsa

    andrasvancsa

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    120508002230
    120508-003248

    These are the two. :thumb:

    Andy
     
    andrasvancsa, May 9, 2012
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  8. andrasvancsa

    dhn Moderator

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    TomTom Model(s):
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    I've passed them on, Andy.
     
    dhn, May 9, 2012
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  9. andrasvancsa

    andrasvancsa

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    I will keep all of you up to date on if the solution comes soon.

    Andy
     
    andrasvancsa, May 10, 2012
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