No live services

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Mar 13, 2016
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<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
Hi, I have a 5100 live traffic etc isn't working ,
I've been in contact with tomtom, they are trying to help, they've re embedded whatever means, and done factory reset (several times) I get connected for a short while then it disconnects, could it be to do with the sim?
 

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