Carminat LIVE services does not work


Joined
Dec 28, 2018
Messages
2
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
TomTom Carminat LIVE
I bought a used Renault Scenic III ('15' plate) with Tomtom. The Maps / navigation work fine but LIVE service had expired. So I bought a 1 year subscription. However I was told that my LIVE connection had been permanently deactivated because it had not been used for 3 years. They referred me to the below article:
https://uk.support.tomtom.com/app/answers/detail/a_id/24613

I know a long shot but is there I can do to get LIVE service (buy a new SIM perhaps or anything else?)

Thanks in advance
 
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canderson

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Joined
Dec 28, 2007
Messages
11,359
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
Was your 1 year purchase reimbursed yet?

I'd call support and see what is possible in the way of a SIM of your own:

United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.
 
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Joined
Dec 28, 2018
Messages
2
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
TomTom Carminat LIVE
Was your 1 year purchase reimbursed yet?

I'd call support and see what is possible in the way of a SIM of your own:

United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Thank you - it has not been reimbursed yet. I'll give them a call on Monday and see what happens.
 

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