Carminat LIVE services does not work

[bobinaki]

I bought a used Renault Scenic III ('15' plate) with Tomtom. The Maps / navigation work fine but LIVE service had expired. So I bought a 1 year subscription. However I was told that my LIVE connection had been permanently deactivated because it had not been used for 3 years. They referred me to the below article:
https://uk.support.tomtom.com/app/answers/detail/a_id/24613

I know a long shot but is there I can do to get LIVE service (buy a new SIM perhaps or anything else?)

Thanks in advance

 

[canderson]

Was your 1 year purchase reimbursed yet?

I'd call support and see what is possible in the way of a SIM of your own:

United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.

 

[bobinaki]

Was your 1 year purchase reimbursed yet?

I'd call support and see what is possible in the way of a SIM of your own:

United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Thank you - it has not been reimbursed yet. I'll give them a call on Monday and see what happens.