- Joined
- Aug 2, 2011
- Messages
- 7
A warning to those of you still enjoying an older but perfectly serviceable unit.
Got an email yesterday from TomTom saying because I hadn't used LIVE it would be disabled in two weeks time. I only use the TomTom occasionally with hire cars as I have in-built sat nav in my car. The email had a link to renew LIVE services but this didn't work so I rang TomTom. They suggested I log-in and extend the LIVE services, but the unit wouldn't take my password.
A second call to TomTom they told me that because the unit was bought in 2013 it had gone past its 'useful life' and LIVE traffic would no longer be available, though map updates would still be available. Apparently they'd had an email in support a couple of days earlier to this effect. They offered to extend my LIVE services by 30 days and to give me a 25% discount off a new unit.
This is bizarre and seems unfair. The unit is less than 5 years old but TomTom deems it too old to allow me to buy Live Services, even though they'll continue updating the Lifetime Maps for free!
If anyone has found a way of sorting this out I'd be interested to hear.
Got an email yesterday from TomTom saying because I hadn't used LIVE it would be disabled in two weeks time. I only use the TomTom occasionally with hire cars as I have in-built sat nav in my car. The email had a link to renew LIVE services but this didn't work so I rang TomTom. They suggested I log-in and extend the LIVE services, but the unit wouldn't take my password.
A second call to TomTom they told me that because the unit was bought in 2013 it had gone past its 'useful life' and LIVE traffic would no longer be available, though map updates would still be available. Apparently they'd had an email in support a couple of days earlier to this effect. They offered to extend my LIVE services by 30 days and to give me a 25% discount off a new unit.
This is bizarre and seems unfair. The unit is less than 5 years old but TomTom deems it too old to allow me to buy Live Services, even though they'll continue updating the Lifetime Maps for free!
If anyone has found a way of sorting this out I'd be interested to hear.