I can not connect with tomtom home

[cadr1]

after I connect my tomtom to my computer i received an upgrade proposition

to my TOMTOM HOME SOFTWARE so i did it

Ater this upgrade I can not connect anymore my TOMTOM to my computer because tomtom

frezze while show the black screen with the tomtom icon.

WindoWs explorer does not recognize the tomtom memory (internal and external) even if i use

computer management\disk management i can not see tomtom's memory

only when i put my sd memory outside the tomtom and using an usb SD adapter i can see it with the explorer

I can not do anything with the internal memory

I can not format it because i cannot see it i tried to format the internal memory with a software for

format sd memory but says is write protected

if i put my sd memory on the gps tomtom work fine wake up fine and route without problem

but i can not connect to my computer because tomtom freeze

can you help me with this problem please



when i press the on button for a wile i obtain a black screen with a lot information

that can be useful for you

HARDWARE TYPE: TOMTOM GO 720
SUBID (FEATURE) 01: 01 (00000000000000000000.....00)
BOOT LOADER VERSION S5.5120 CLIST # 281356 RVCT
CHECKSUM: 3C42
MEMORY: 64MB
CLOCKS: 396.000 132.000 66.000
GPSTYPE : SIRF 3 FFFF
SD CARD CAPACITY: 3911680 KBYTE
MMC NAND VERSION (PRV) GHZ 8BITZ(SAMSUNG)
STARTUP MODE : POWER DOWN
BLUETOOHT CALIBRATION 0X0024
TOUCH SCREEN CALIBRATION DATA 76 935 182 830 @ 3300MW
SECTOR PROTECTION YES
BATTERY BOOT VOLTAGE 4043 MV
RTC 00:09:32 01/01/2000



many thanks in advance

 

[jodonho]

Have you tried resetting it?

There is a pinhole on the bottom of the Go. If you have a pen or a small screwdriver, you can reset the Go. it should come back to life.

after I connect my tomtom to my computer i received an upgrade proposition

to my TOMTOM HOME SOFTWARE so i did it

Ater this upgrade I can not connect anymore my TOMTOM to my computer because tomtom

frezze while show the black screen with the tomtom icon.

WindoWs explorer does not recognize the tomtom memory (internal and external) even if i use

computer management\disk management i can not see tomtom's memory

only when i put my sd memory outside the tomtom and using an usb SD adapter i can see it with the explorer

I can not do anything with the internal memory

I can not format it because i cannot see it i tried to format the internal memory with a software for

format sd memory but says is write protected

if i put my sd memory on the gps tomtom work fine wake up fine and route without problem

but i can not connect to my computer because tomtom freeze

can you help me with this problem please



when i press the on button for a wile i obtain a black screen with a lot information

that can be useful for you

HARDWARE TYPE: TOMTOM GO 720
SUBID (FEATURE) 01: 01 (00000000000000000000.....00)
BOOT LOADER VERSION S5.5120 CLIST # 281356 RVCT
CHECKSUM: 3C42
MEMORY: 64MB
CLOCKS: 396.000 132.000 66.000
GPSTYPE : SIRF 3 FFFF
SD CARD CAPACITY: 3911680 KBYTE
MMC NAND VERSION (PRV) GHZ 8BITZ(SAMSUNG)
STARTUP MODE : POWER DOWN
BLUETOOHT CALIBRATION 0X0024
TOUCH SCREEN CALIBRATION DATA 76 935 182 830 @ 3300MW
SECTOR PROTECTION YES
BATTERY BOOT VOLTAGE 4043 MV
RTC 00:09:32 01/01/2000



many thanks in advance

 

[cadr1]

i did reset many times even more than 30 sec
thanks for answer

 

[mvl]

Try using winrar to extract this file onto a newly formstted (fat32) SD card.

Stick it in the tomtom and see if it starts up. If it starts up, do a couple of quick pin resets (not the 30 second kind), letting the tomtom fully go to the main screen each time.

See if HOME can recognize it afterwards.

 

[cadr1]

I did it following your procedure but is the same problem many thanks for answer me
cesar

 

[dhn]

Does anything here help?

If not, well, is your unit still under warranty?

 

[cadr1]

Hello sr i did all and is the same
i can see the 2 memory on the explorer pero i can not acces them or format the internal saying that is write protected
tomtom home does not start automatic,
i runned and say no device connected
i have not guarantee what i can do

many thanks
cesar

 

[mvl]

Sounds like your upgrade corrupted the Linux boot software. That software isn't user accessible, so you'd normally have to return the unit for warranty repair.

I'd suggest the following (only doing the next step if a prior one doesn't work). If the computer can see and read the tomtom drives, consider it a success and post back for further steps and don't proceed further down the list:
1) Try a different computer to rule that out as a cause
2) run clear flash 3 times in a row (see here)
3) (ONLY DO THIS AS A LAST RESORT) try downloading and extracting this file to the SD card. It will irreversibly upgrade your bootloader to an unsupported version which could harm an otherwise healthy tomtom, but since yours is dead and out of warranty it can't make it worse.