Go720 Screen Locked

[windy3501]

Hi guys - I am living in New Zealand, and I have given up waiting for help from TomTom support in Australia for this issue.........

My problem is that my GO720 device only shows one of two screens - either the one of GO in dock (with or without red crosses and/or flashing hard/sd drives) or one of just the device. Which one depends on whether I am connected to the Mac or not.

Home works fine most of the time, but does sometimes crash on connection,and I can perform all functions on Home (including OMG - which by the way TT support tells me is not possible on a Mac....) my Mac and Home detect when I plug in or out my device. I can see both HD and SD cards on Mac Finder, and can add edit or delete files OK. Update seems to work but does not fix problem.

I am running latest version of home and device software, I have restored a back up to the device and still have same problem with or without SD card in.

All this started when I installed Western Europe map a month or so ago....

Any suggestions?

 

[dhn]

Have you tried a pin reset on the unit using a paperclip?

Also, make a Finder, not Home, backup of your unit's contents.

Format the unit (I think a Mac only shows a DOS Format option, if so use that).

Restore your backup.

 

[windy3501]

Benn there done that...

Thanks DHN, yes already done all of the above. I have tried formatting both HD and SD card and then uninstalling home and reloading. Even after doing all this and reloading or copying stuff back onto various drives I still get only those two screens as described????

 

[dhn]

Can you try putting the application on the sdhc card, inserting the card into the unit and see if the unit boots properly that way?