Beware of TomTom's policy on map update


Joined
May 7, 2008
Messages
4
I recently purchased a TomTom Go 920 through Amazon Marketplace. Please be aware that TomTom will not honor the 30 day free map upgrade when you purchase the device from a third party that is not an authorized seller, even if it is factory sealed when you buy it. For example, individules selling "New" products on Amazon Marketplace do not qualify, and it will cost you $99.95 for the update.
David
 
Ad

Advertisements

dhn

Moderator
Joined
Oct 1, 2007
Messages
23,170
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
I recently purchased a TomTom Go 920 through Amazon Marketplace. Please be aware that TomTom will not honor the 30 day free map upgrade when you purchase the device from a third party that is not an authorized seller, even if it is factory sealed when you buy it. For example, individules selling "New" products on Amazon Marketplace do not qualify, and it will cost you $99.95 for the update.
David
It's worth a shot to call back to TTSupport, and hope for a more understanding second level support person.
 
Joined
May 7, 2008
Messages
4
Thanks dhn

I have called them back and still got the same answer from a differant person and from their supervisor. Quite disappointing.
Dspry
 
Joined
Dec 31, 2007
Messages
185
Location
South Alabama
TomTom Model(s)
Go 720 with 920 POI's
As much of a bummer as it is, most companies won't even honor the warranty unless you buy from an authorized agent. Good luck with the map update, maybe they'll let you have it.
 
Ad

Advertisements

Joined
Apr 1, 2008
Messages
380
Location
San Jose, CA
TomTom Model(s)
GO 920T
Try contacting them through the website!
I used a PayPal receipt for a purchase made through eBay. The web-based technician seemed fine with that. Maybe what she did was against policy, but it's definitely worth a shot.
 
Joined
Mar 7, 2008
Messages
5
I used a PayPal receipt for a purchase made through eBay. The web-based technician seemed fine with that. Maybe what she did was against policy, but it's definitely worth a shot.


Just remember it will still need to be from an authorized retailer on ebay. Warranties and Free Map Upgrades are unfortunately, not honored if bought from an individual or non-authorized dealer. Which i found out the hard way.

All in all though support has always been great to me.
 
Ad

Advertisements

Joined
Jul 11, 2007
Messages
941
Location
Northern VA
TomTom Model(s)
ONE v2
I recently purchased a TomTom Go 920 through Amazon Marketplace. Please be aware that TomTom will not honor the 30 day free map upgrade when you purchase the device from a third party that is not an authorized seller, even if it is factory sealed when you buy it. For example, individules selling "New" products on Amazon Marketplace do not qualify, and it will cost you $99.95 for the update.
David
If you have the 710 maps, I wouldn't waste the money on a 715 map anyway, or if it has the 715 map, I wouldn't waste the money on a 720 map. The differences are so minor that the cost far outweighs the benefits
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top