BEWARE of MAP UPDATE SERVICE


Joined
Sep 8, 2010
Messages
1
In March, 2010, I purchased the map update service for my TomTom One. In June the TomTom One hardware failed, so I bought a new One (which by the way I really like), I just attempted to download the new map that just became available, but nothing showed up as available in Home. Contected Support via phone, was told that TomTom refuses to transfer my update service to a new device. THIS SUCKS! Especially since this only occurred because the old unit had failed.
 
Ad

Advertisements

dhn

Moderator
Joined
Oct 1, 2007
Messages
23,232
Location
Toronto Canada
TomTom Model(s)
Go 50; Go 520
I'd call support again and ask for 2nd level support. There are plenty of examples where users got their subscriptions transferred to a newer device when an older one failed.

Often, TomTom just asked for proof of purchase of a newer device.
 
Ad

Advertisements

Joined
Jul 12, 2008
Messages
4
Location
Western KY
Country
<img src="/styles/default/custom/flags/us.png" alt="United States" /> United States
TomTom Model(s)
GO Supreme; GO 620 Wifi; GO 620; GO 600; GO 500; VIA 1535TM; XXL 540TM
Exact same thing happened to me. But I purchased a different TomTom when I replaced my GO 720 that failed. TomTom said because the maps were different I couldn't transfer the just-purchased and never-used (!) Map Update Service from one device to the other.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top