2535M Live stuck on information screen

[doctormstein1]

My 2535M Live unit is stuck on the screen after the drum roll.which is the information screen. I can't get it to boot past this screen .It remains lit up. Does anyone have any fixes. thanks

 

[dhn]

When you give it a single press on the power button, does it not turn off?

 

[Andy_P]

Sounds like a physically stuck button.
Does it "feel" wrong? Is there still a tactile "click"

 

[canderson]

@Dr
Are you able to power it up and down with the button (per dhn)? I think we're trying to decide if you have a stuck power button.

If your only way to power up/down is to connect/disconnect from external power, then that's probably the issue.

 

[doctormstein1]

can't power it up or down It just stays lit on this infomation screen. My only thought would be to let the battery expire and see if I can power it up when connected to the AC Any other thoughts?

 

[dhn]

Maybe, since it's a LIVE model, is to take the sim card out, put it back in and see if the unit reacts somehow.