Windows 8.1 computer does not recognize device on My Drive

[wimico]

Purchased new GO 60S and downloaded My Drive software. Following directions, computer does not see the Tom Tom correctly and therefore will not link.

 

[dhn]

Anything here?
https://en.discussions.tomtom.com/g...q-mydrive-connect-troubleshooting-tips-442918

Using the cable that came with the device? And a usb port on the back of the computer? Not usb 3.

 

[wimico]

I am using the cable that came with the device on a usb port on the computer itself. Not a hub. The TT appears in the device manager as "Other devices" (not a Network adapter)Tom Tom GO60 with no driver installed and Windows in unable to reinstall the driver C:\Program Files\MyDrive Connect\Driver\INF. Will Drive Connect not work on USB 3?

 

[Arno]

When you plug in the device, do you hear the PC sound made when an external adapter is connected, disconnected?
I won't vouch for it but there have been some who had problems with USB 3.
If you do not have a PC with USB 2 or lesser to test the connected sound could you try it at a friend.
This has nothing to do with MyDrive, just to see if your device is recognised by a PC.

 

[wimico]

I do get the computer sound. I am currently trying to borrow a laptop for testing.