If I were you, bearing with those frustrations, I just simply smashed the gps unit by using the hammer, and never buy it again.
I just wonder why you post your letter here? I don't think any one of us working for Tomtom and certainly none of us is Tomtom President or CEO. Why here? Why don't just say "Tomtom sucks" and walk away from it.
You seem like wanting the President read your email, replied to you with an apology and offered you a new one or guarantee taking care of your issue 24x7 if you have any? C'mon.
I can add another frustration with TT. I spent a great deak of money (after doing much research) to invest in a unit that would meet my needs. I further invested in ancillary equipment to mount the unit on the dash of my vehicle, and disassembled/re-assembled the dash to install and hide the necessary cables and antennas to support my purchased TT unit. Now, a little more than two years later, they pull and walk away from the major component that led me to purchase in the first place.
Late last year I received notification that my Traffic subscription was about to expire, so I immediately purchased a renewal. Despite the renewal, in approx. 30 days my GO930 let me know my Traffic subscription had expired. I called in and was told that TomTom was having issues with RDS TMC Traffic, and they would refund my monies. I wasn't happy, as Traffic was one of the main reasons I purchased the pricey 930. TomTom did indicate they were working on a fix.
A few months later I followed up with TomTom and was told a new USB cigarette lighter version of the antenna would have to be used, replacing the original RDS TMC antenna. Concerned whether I'd be able to adapt the new antenna design with my existing dash mount, I ordered the new antenna. Upon arrival I followed instructions, but continued to receive the same message, stating my subscription had expired. Another call to TomTom, with lengthy holding times, and I was told it was a software issue, and that the new antenna would not work with the 930 AND there was no plan to provide a fix/replacement for the discontinued traffic. To make matters worse, it took TomTom two months to refund the money paid for the new product even though it was returned through their RMA process immediately. I can reiterate my frsutrations encountered, throughout this ordeal, with the "72-hours, automatic closure" process that TT relies on.
Every day I am painstakingly reminded of this issue as my GO930 continues to remind me that my Traffic subscription has expired, directing me to renew through TomTom Home; if only.......
