updated to navcore 8.010, now can't connect to computer

[frustrateduser]

I recently updated to navecore 8.010.

Now, when I connect my TomTOM 720 to the USB cradle and turn it on, it no longer prompts me to connect to the computer which means I can no longer update my device.

I tried doing a pin reset but that did not work.

Has this happened to anyone else? Anybody have a fix?

Thanx

 

[dhn]

I recently updated to navecore 8.010.

Now, when I connect my TomTOM 720 to the USB cradle and turn it on, it no longer prompts me to connect to the computer which means I can no longer update my device.

I tried doing a pin reset but that did not work.

Has this happened to anyone else? Anybody have a fix?

Thanx

You may want to turn on the machine and try to restore to factory settings. You will lose your custom settings this way but it may remedy the situation.

 

[Covenant]

Hey there

Mine does the same when i dock the 720, but it seems (to me) that if you turn the 720 on first then dock it, the usual "connect to computer" message appears.
Hope that helps

 

[frustrateduser]

That worked



Thanks, that worked. Now my TomTom 720 need to be on before putting it in the cradle for it to connect.

 

[dhn]

I would still try the pin reset just to see if it can be recognized when docked and then powered on.