Transfer Route from MyDrive to XXL550?

Discussion in 'TomTom Home and MyTomTom Software' started by Harry6, Jun 30, 2016.

  1. Harry6

    Harry6

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    Location:
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    TomTom Model(s):
    XXL 540 TM, TT Go Android
    Choosing the route planner option in TT Home opens the MyDrive mapping software.
    When I plan a route and "send" it to my XXL550 nothing happens - no route is transferred.
    I logged into MyDrive with the same login as for TT home as directed by TT support.

    The help menu in MyDrive does not list the XXL540 as supported, but the route planner takes me to that software.

    So... can the MyDrive software send a route to the XXL540?

    Thanks
    Harry
     
    Harry6, Jun 30, 2016
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  2. Harry6

    dhn Moderator

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    My understanding is the XXL540 is not compatible with MyDrive in any way but others may show up here to correct me..........;)
     
    dhn, Jun 30, 2016
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  3. Harry6

    canderson Moderator

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    You need to be using Home for the 540, not MyDrive. There's no method for MyDrive to communicate with these older units.
    If you do not already have Home, get it here >> https://uk.support.tomtom.com/app/getstarted/p/2453 and select for either Windows or Mac.
     
    canderson, Jun 30, 2016
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  4. Harry6

    Harry6

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    Dhn and Canderson - I always very much appreciate your responses!

    I am using TT home. But now, within TT Home, when I click on use route finder, it links me to the My Drive mapping at https://mydrive.tomtom.com/en_us/.
    I do not have the Mydrive software program on my computer. I am using Home, and Home is linking me to the new map software rather then the old version.

    H
     
    Harry6, Jun 30, 2016
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  5. Harry6

    Arno Moderator

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    Another brilliant move by the kiddies in Amsterdam.

    They used to have a Route Planner which could be used by anyone. If you click the old link you now get https://mydrive.tomtom.com/en_us/ which is not compatible with your device, as both, dhn and canderson told you.

    @dhn, would that be a question for their public forum?
     
    Arno, Jul 1, 2016
    #5
  6. Harry6

    Harry6

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    XXL 540 TM, TT Go Android
    Thank you Arno, for chiming in on this.


    Here is the response I got from TT support:

    "The route planner would help you sending a route of the latest devices that we offer (GO 50/60, GO 500/600, GO 50S, 60S) however you would be unable to send a route using Route planner on the TomTom XXL 540 device.

    We would still be able to use the route planner on your computer to plan a route and also add stop to the route on the computer itself. A feedback as already been sent to our development team to have the route planner open for planning a route on all the device however this is still being looked into and worked upon by them."
     
    Harry6, Jul 1, 2016
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