TOMTOM One not connecting

[nirmal_kishore]

Folks
I have the TOMTOM One first edition and have been trying to update the software on it. I got this along with a car that I recently bought but there are no CDs etc with it. I have connected it to the PC using a USB cable and it is being detected as a Mass Storage Device. I have downloaded the latest TOMTOM Home application and when I try to launch 'Operate my device' or 'Update software' it shows a screen with just a 'Cancel' buton. Basically at this stage the application expects the TOMTOM to be connected. I have tried switching it off and back again but it does not prompt me with a 'do u want to connect to the PC' as suggested in the manual and the TOMTOM support site. I have tried resetting the TOMTOM, downloaded the 'home images.zip' file and downloaded to the root of the TOMTOM storage drive, and tried everything from the support site with no luck.
Have you come across something like this... Does someone know how to fix it..??

Thanks
Nat

 

[holtspur]

This happened with my second edition when I tried to connect. If the unit has never been updated you may need a copy of the older version of home. I managed to get a copy of home 1.5 from which allowed me to connect. I then updated the TomTom to the newer firmware . I was then able to update Tom Tom home to 2.2.

You may need to call support to find a copy of home.

 

[nirmal_kishore]

thank you

Thanks for your reply. I'll try and get the older software.

Cheers
Nat

 

[Birdman]

Thanks for your reply. I'll try and get the older software.

Cheers
Nat

For an older version, Check Q3 on my FAQ page:
>>> TomTom FAQ <<<

 

[glbiggles]

For an older version, Check Q3 on my FAQ page:
>>> TomTom FAQ <<<

off topic but.
As a matter of interest re your page Q on version numbers.
I have a 3rd edition that is 4N01.000