Not necessarily. We've been discussing this "under the radar" here at some length.
Since their forum does not discourage links, if we have threads here (especially sticky ones) that have dealt with questions that arise there, we can just point them here for the answer instead of endlessly typing (or even cutting and pasting) answers we've already gone over time after time. Could actually drive users here unless the folks there turn out to be very good at their jobs. I've not visited much, but from my previous visits, it appears to be operating under a single individual's efforts.
We've also tossed around ideas about the consequences of calling it like we see it on the TT site. We all know they've been shipping product that wasn't ready for prime time. We all know they've shipped large numbers of units to specific U.S. retailers (twice) that crashed and burned (a 335 model two years ago, and the XXL540 model this last year). All of us have an opinion about the EasyMenu system, and I don't think any of us have much nice to say about it. Provided they're prepared to hear these kinds of things as we try to help a user out with problems in such areas, things may work out OK. But I think we're being very fair in our assessments based upon both our own experiences with these products and real user experiences as we find them here, and if TT decides they don't really want to hear that kind of thing, I don't think any of us will remain available there.