Computer/tomtom connection


Joined
Sep 16, 2019
Messages
1
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
Go 50
My computer will not connect to the tom tom.
I have been through the process and the tom tom is listed in settings, however, my computer will still not recognize the device.
I just want to update my maps for the first time in several years.

Does any kind sole know how to resolve my problem?
Thanks
Skitters41
 
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canderson

Moderator
Joined
Dec 28, 2007
Messages
11,332
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
Just to be certain -- you are using MyDrive to attempt the update, and not TomTom Home, correct?

And can you clarify what you mean when you say "the tom tom is listed in settings"? I assume that it shows up in Device Manager?
 

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