Hi all, my daughter has a TomTom start model 1ex00 first two digits of the serial are: xc. She has never made a backup of it and it now just gets to start on the screen and stays there, you cant turn it off of anything, you have to wait for the battery to run out before you can try again. I have tried resetting it but that did not work, after the battery is flat you connect it to the pc and turn it on you can update it via TomTom home but when restarted it still stays on the start screen. I made a windows explorer backup of it (folder options showing all files) then removed everything and put the map back on did a update but this time stuck on the when it started it was stuck on the TomTom logo. Has anyone have any ideas?