Start25 - random speeds displaying / lagging

Discussion in 'Technical Support' started by kaznz, Oct 8, 2018.

  1. kaznz

    kaznz

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    TomTom Model(s):
    Start 25
    We have a Start 25 which usually performs ok. On a recent trip we noticed that the speed seemed to be "sticking". So it was showing a speed of, say, 35kmh and even when we had accelerated to at least double that speed it was still showing 35. After a while it seemed to come right but this happened intermittently for quite a while. I've connected it tonight to see if there's an update for it but there are only maps to download, no software update. When it was behaving oddly we wondered if there were insufficient satellites or something - on the device it was flicking between 9 and 10 satellites so that seemed to be ok. Any ideas?
     
    kaznz, Oct 8, 2018
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  2. kaznz

    dhn Moderator

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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
     
    dhn, Oct 8, 2018
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  3. kaznz

    canderson Moderator

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    Location:
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    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Was the device correctly tracking your position on the map while that problem was happening? Did the chevron retain its usual color, or become gray?
     
    canderson, Oct 8, 2018
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