Route Planner is Gone - Problems with MyDrive Web

Joined
Jan 9, 2023
Messages
18
Country
<img src="/styles/default/custom/flags/us.png" alt="United States" /> United States
TomTom Model(s)
GO600
I started to map a trip in Route Planner today and was forced to download MyDrive Web or whatever they call it (I can't find a name for it anywhere in the app). Naturally, I'm having problems.

It transferred only a handful out of 100's of my Favorites (now called simply Places) and only 6 out of scores of Routes. Is there any way to get these back?

I'd like to plan a more scenic route. I assume that is done by clicking on the gear to the right of "Leave Now Type: Fast" below the list of places. When I click on the gear, though, a white screen pops up and says:

Oops! Something went wrong! Incompatible units: and in.
Error: Incompatible units: and in
at new l (https://plan.tomtom.com/1799.d3115f84.js:2:10813)
at f (https://plan.tomtom.com/1799.d3115f84.js:2:10920)
at K.to (https://plan.tomtom.com/1799.d3115f84.js:2:32510)
at v (https://plan.tomtom.com/index-389e2277.ecc72723.js:1:40220)
at https://plan.tomtom.com/index-389e2277.ecc72723.js:1:42727
at I (https://plan.tomtom.com/index-389e2277.ecc72723.js:1:42754)
at https://plan.tomtom.com/4161.4a81522e.bundle.js:1:7318
at Array.forEach (<anonymous>)
at https://plan.tomtom.com/4161.4a81522e.bundle.js:1:7280
at j.concat.k (https://plan.tomtom.com/3176.142ea4ca.js:1:7145)

I have to reopen MyDrive Web when this happens. Is this a bug with the app or something to do with my computer?
 
Last edited:
For the new version of Mydrive (which was in beta) works.

To plan a route you must click


1706779947985.jpeg
 
Hi @Moxostoma ,

We already had Plan.TomTom.com available in beta for a while and yesterday switched over. Can you perhaps try deleting cookies to see if that fixes your issues?

I have replaced the old MyDrive web content by Plan.TomTom.com in our FAQ yesterday: https://help.tomtom.com/hc/articles/360013960159 Do these steps help?

Your places are stored cloud-based. Could you please check again after deleting cookies?
 
I ran CCleaner "Custom Clean" and "Registry" three times then "Delete Cookies" in Internet Properties. Then I restarted my computer.

I still get "Oops! Something went wrong!" when I press "Leave: Now", "Type: Fast", or the cog wheel.

Most of my Favorites are still missing.

I'm using Windows 11 Pro on a Lenovo Thinkpad.
 
What browser are you using?
Are your favourites showing on your GO 600?
 
Can you press ctrl + R to refresh the page? That should fix the Oops! error.
 
Can you try on another computer?
I do have an old desktop. I'll try that.

What browser are you using?
I'm using Edge.

Are your favorites showing on your GO 600?
Yes, all my favorites are on my GO 620.
 
Can you press ctrl + R to refresh the page? That should fix the Oops! error.
Interesting. It goes back to the map with a "Route Settings" menu, which I haven't seen before. BUT, if I select say "Thrill" then close the menu to go to a route, it still says "Type: Fast." I guess that the "Route Settings" menu must open in the route I'm working on.
 
Yes, it's for that route you're working on. For me it picks Fast if I select it. Edge Windows 10.
 
I hate the new plan.tomtom thing - MyDrive was much better in so many ways. I'll now use Google or Bing and only use the plan thing in the rare occasions when I need to synch. Such a shame. Please bring MyDrive back!
 
I hate the new plan.tomtom thing - MyDrive was much better in so many ways. I'll now use Google or Bing and only use the plan thing in the rare occasions when I need to synch. Such a shame. Please bring MyDrive back!
Apart from the fact that we have the 3D plan, it's practically the same as the old version of Mydrive.
 
Apart from:
- I find the map much less clear
- Much more difficult to add 'via' points
- UI is horrible, I think
Basically, I like my accelerator / gas pedal on the right - absolutely no reason not to put it on the left, but I happen to like it on the right.
I've spent a couple of hours playing with the new Tom-tom interface and Google and Bing - the new Tom-tom interface rates third. MyDrive rated first - I only used Bing for POIs and Google for walking - haven't decided between Google and Bing.
Both of the Tom-tom interfaces have some weaknesses - lack of town names until zoomed right in being one.
None of them have 'Avoid Area' like Autoroute had - was really handy for avoiding the M25.
I'd happily pay for an improved MyDrive.
 
I spend most of my route planning working around interstate highways. I know I could do it by turning Motorways off, but then, when I have to go through a major city, I would be routed through it on surface streets. Way too slow and stressful. I always thought TomTom Route Planner was too fond of motorways. I wish there was a way to adjust the relative importance of them.

Anyway, the problem with "Oops! Something went wrong!" is fixed. "Route settings" appears when I press the cog wheel. Either TomTom did something or, more likely, I uninstalled a couple of the Windows 11 updates I did a few days ago. They were causing problems with some much older software I was using, too.

Also, the day after I installed MyDrive Web, all my Places on the old Route Planner appeared. It must have been really slow to download them from the cloud.
 
There is no other solution to bypassing a highway when the GPS is set to do not avoid highways is to add stops.
 

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