Operate My Go stopped working

[dzw]

Today I downloaded the latest updates to my GO 720 (using version 2.5.2.60) and suddenly am no longer able to Operate My Go on the computer: each time I try, I just get the following error message: "Note: This function is not yet supported for your navigation device or operating system."

When I called TomTom support, Jennifer told me it was an error in the recent download and there is nothing I can do until there is a corrected download. She could not tell me when the correction would be available, and said there was no way the company could send me a message to let me know when it does take place. Is this correct?

I am looking at previous forum entries now that seem to indicate others experienced similar problems nearly as long as a month ago! Per previous suggestions, I have tried switching the usb ports that the device is attached to, but to no avail. Any other suggestions?

 

[dhn]

Firmware 8.302, while it seems to have fixed the stuttering issue, has broken the emulator (Operate my Go) in Home for the pc users. For a change, Mac users do get it to work. Wait a couple of days and they'll probably have the required file ready for the pc to make it work.

 

[Mystery Fan]

Ok, so what is he point of Tomtom offering an update if they can not make sure the functionality of home is not going to work completely.

I received an email solicting me for a quarterly map update only to find that home is not working correctly. Poor Customer Support. Geez