Mydrive Connect

Discussion in 'Introductions' started by ray Bower, Nov 24, 2016.

  1. ray Bower

    ray Bower

    Joined:
    Nov 24, 2016
    Messages:
    3
    Likes Received:
    0
    TomTom Model(s):
    Go 610
    Unable to add TT Go 610 to Mydrive connect. Keeps telling me error and try again. Operating on Windows 10. Is this the problem? Just want to update before a journey to Germany.

    Any help would be appreciated. So far unable to get help from TT customer care.
     
    ray Bower, Nov 24, 2016
    #1
    1. Advertisements

  2. ray Bower

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,488
    Likes Received:
    398
    Location:
    Toronto Canada
    TomTom Model(s):
    720; 1535 LIVE; Via 1605; Go 50; Go 520
    Have you tried calling?

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    dhn, Nov 24, 2016
    #2
    1. Advertisements

  3. ray Bower

    ray Bower

    Joined:
    Nov 24, 2016
    Messages:
    3
    Likes Received:
    0
    TomTom Model(s):
    Go 610
    Spoke to them a few times. They have now failed to "call back" on two occasions so therefore I am hoping some further advice may come from this forum.
     
    ray Bower, Nov 24, 2016
    #3
  4. ray Bower

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    2,899
    Likes Received:
    63
    Location:
    Pickering, ON
    TomTom Model(s):
    930
    Could you make a screen print of the error messages you are getting and post them here.
    Someone might recognise one or the other and remember how s/he got out of it.
     
    Arno, Nov 24, 2016
    #4
  5. ray Bower

    ray Bower

    Joined:
    Nov 24, 2016
    Messages:
    3
    Likes Received:
    0
    TomTom Model(s):
    Go 610
    Resolved. After third attempt TT Customer Care managed to fix it. Whatever the problem was I am happy that finally it has been done by customer care.
     
    ray Bower, Nov 25, 2016
    #5
  6. ray Bower

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    2,899
    Likes Received:
    63
    Location:
    Pickering, ON
    TomTom Model(s):
    930
    Glad it got sorted.
     
    Arno, Nov 25, 2016
    #6
    1. Advertisements

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.
Similar Threads
  1. dermo99

    MyDrive connect issue

    dermo99, Feb 28, 2014, in forum: Technical Support
    Replies:
    3
    Views:
    4,082
    Andy_P
    Feb 28, 2014
  2. ptlycldy

    Cant connect to MyDrive on Windows 7 machine

    ptlycldy, May 31, 2014, in forum: TomTom Home and MyTomTom Software
    Replies:
    9
    Views:
    3,221
    canderson
    Jul 11, 2014
  3. Baffled

    Differences between MyDrive Connect and TomTom Home

    Baffled, Jul 10, 2014, in forum: General TomTom Discussion
    Replies:
    4
    Views:
    10,161
    canderson
    Jul 12, 2014
  4. Icarus7AC

    TomTom Via 1605 MyDrive Connect Update Used 2.8 GB on My Computer

    Icarus7AC, Mar 24, 2015, in forum: TomTom Home and MyTomTom Software
    Replies:
    2
    Views:
    1,198
    Icarus7AC
    Mar 25, 2015
  5. Nostromo

    Cant get updates from MyDrive Connect on my TomTom Start 60

    Nostromo, Apr 3, 2015, in forum: TomTom Home and MyTomTom Software
    Replies:
    11
    Views:
    1,947
    Ulrich
    Apr 10, 2015
  6. zengshengliu

    New TomTom MyDrive Connect

    zengshengliu, Apr 24, 2015, in forum: TomTom Home and MyTomTom Software
    Replies:
    8
    Views:
    1,598
    canderson
    Apr 26, 2015
  7. Master.of.Mischief

    MyDrive Connect not doing anything? Screeenshot attached.

    Master.of.Mischief, May 3, 2015, in forum: TomTom Home and MyTomTom Software
    Replies:
    2
    Views:
    780
    Master.of.Mischief
    May 3, 2015
  8. Cntrl

    Mydrive connect won't connect.

    Cntrl, Mar 3, 2017, in forum: Technical Support
    Replies:
    5
    Views:
    663
    canderson
    Mar 17, 2017
Loading...