Mydrive Connect

Discussion in 'Introductions' started by ray Bower, Nov 24, 2016.

  1. ray Bower

    ray Bower

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    TomTom Model(s):
    Go 610
    Unable to add TT Go 610 to Mydrive connect. Keeps telling me error and try again. Operating on Windows 10. Is this the problem? Just want to update before a journey to Germany.

    Any help would be appreciated. So far unable to get help from TT customer care.
     
    ray Bower, Nov 24, 2016
    #1
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  2. ray Bower

    dhn Moderator

    Joined:
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    Location:
    Toronto Canada
    TomTom Model(s):
    720; 540; 1535 LIVE; Via 1605; Go 50
    Have you tried calling?

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    dhn, Nov 24, 2016
    #2
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  3. ray Bower

    ray Bower

    Joined:
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    TomTom Model(s):
    Go 610
    Spoke to them a few times. They have now failed to "call back" on two occasions so therefore I am hoping some further advice may come from this forum.
     
    ray Bower, Nov 24, 2016
    #3
  4. ray Bower

    Arno Moderator

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    Location:
    Pickering, ON
    TomTom Model(s):
    930
    Could you make a screen print of the error messages you are getting and post them here.
    Someone might recognise one or the other and remember how s/he got out of it.
     
    Arno, Nov 24, 2016
    #4
  5. ray Bower

    ray Bower

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    TomTom Model(s):
    Go 610
    Resolved. After third attempt TT Customer Care managed to fix it. Whatever the problem was I am happy that finally it has been done by customer care.
     
    ray Bower, Nov 25, 2016
    #5
  6. ray Bower

    Arno Moderator

    Joined:
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    Location:
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    TomTom Model(s):
    930
    Glad it got sorted.
     
    Arno, Nov 25, 2016
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