MyDrive Connect list wrong device to "add this Device"

Discussion in 'TomTom Home and MyTomTom Software' started by Misty Moonrise, Oct 25, 2018.

  1. Misty Moonrise

    Misty Moonrise

    Joined:
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    TomTom Model(s):
    VIA 1530/1535
    I have a TomTom VIA 1530/1535 but when I sign into MyDrive Connect it is asking if I want to add "TomTom 125" I do have the United States flag displaying on my account. Why is this happening?
     
    Misty Moonrise, Oct 25, 2018
    #1
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  2. Misty Moonrise

    dhn Moderator

    Joined:
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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    In the States:

    "BM">VIA 1530 / 1535, 4GB + micro-SDHC, MyDrive Connect NAV3
    "BN">VIA 1530 / 1535, 4GB + micro-SDHC, MyDrive Connect NAV3
    "BO">VIA 1530 / 1535, 4GB + micro-SDHC, MyDrive Connect NAV3

    In the UK:

    "BM">Via 125, 4GB + micro-SDHC, MyDrive Connect NAV3
    "BN">Via 125, 4GB + micro-SDHC, MyDrive Connect N

    While I don't think it's a big problem, you may wish to confer with Support:

    [​IMG] United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
     
    dhn, Oct 25, 2018
    #2
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  3. Misty Moonrise

    TTVia1535

    Joined:
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    TomTom Model(s):
    Via1535
    I had the same issue. Did you find out why?
     
    TTVia1535, Apr 19, 2019
    #3
  4. Misty Moonrise

    canderson Moderator

    Joined:
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    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    It's not really an 'issue' that matters. TomTom often uses different model numbers for the same devices in different markets around the world. MyDrive doesn't always reflect the 'local' name for these devices. It's a bug, but an innocuous one. MyDrive is correct. You own a Via 125. You also own a Via 1530/1535. And a Via 225 (Australia / New Zealand market). The good news -- MyDrive knows what your hardware is, regardless of what it's being called in a given location. So while it's confusing, it's still getting you the right updates.
     
    canderson, Apr 19, 2019
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