MyDrive Connect list wrong device to "add this Device"

[Misty Moonrise]

I have a TomTom VIA 1530/1535 but when I sign into MyDrive Connect it is asking if I want to add "TomTom 125" I do have the United States flag displaying on my account. Why is this happening?

 

[dhn]

In the States:

"BM">VIA 1530 / 1535, 4GB + micro-SDHC, MyDrive Connect NAV3
"BN">VIA 1530 / 1535, 4GB + micro-SDHC, MyDrive Connect NAV3
"BO">VIA 1530 / 1535, 4GB + micro-SDHC, MyDrive Connect NAV3

In the UK:

"BM">Via 125, 4GB + micro-SDHC, MyDrive Connect NAV3
"BN">Via 125, 4GB + micro-SDHC, MyDrive Connect N

While I don't think it's a big problem, you may wish to confer with Support:

United States
877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

 

[TTVia1535]

I have a TomTom VIA 1530/1535 but when I sign into MyDrive Connect it is asking if I want to add "TomTom 125" I do have the United States flag displaying on my account. Why is this happening?

I had the same issue. Did you find out why?

 

[canderson]

It's not really an 'issue' that matters. TomTom often uses different model numbers for the same devices in different markets around the world. MyDrive doesn't always reflect the 'local' name for these devices. It's a bug, but an innocuous one. MyDrive is correct. You own a Via 125. You also own a Via 1530/1535. And a Via 225 (Australia / New Zealand market). The good news -- MyDrive knows what your hardware is, regardless of what it's being called in a given location. So while it's confusing, it's still getting you the right updates.